Linux Admin

Key Responsibilities:
Resolve customers issues via the telephone email or remote sessions.
Reproducing issues inhouse and responding back in a timely manner.
Regular follow ups with customers with recommendations updates and action plans.
Identify and escalate issues in a timely manner to vendor according to Standard Operating
Procedures.
Leverage internal technical expertise including peers mentors knowledge base community
forums and other internal tools to provide the most effective solutions to customer issues.
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
Maintain quality on case documentation SLA timeframes and operational metrics.
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently. Lead the
team members to resolve complex or cross technology incidents.
Escalation Management: Identify manage and lead technical escalations. Participate in formal
Escalation when required to support escalation especially during crisis.
Problem Management: Proactively and reactively look for solutions to prevent problems from
occurring in team/technology area. Perform Trend and Root cause analysis.

Change Management/Implementation: Independently prepare review implement rollback and
test plan for change records. Perform risk and impact analysis for changes may lead or participate
in a Change Advisory Board.
Patch and Security Management: Apply patch and security changes per policy. Proactively
monitor the environment for patch compliance. Analyze patches for compatibility with each
customer or internal infrastructure environment.
Configuration Management: Ensure Configuration Management Database (CMDB) entries are
complete and accurate.
Solution Design: Apply HPE solutions to meet highly complex customer and/or trade/HPE
infrastructure needs.
Quality: May provide feedback/influence change in internal and/or vendorprovided
products/service offerings.
Project Management: Participate propose and/or lead customer and internal projects across
technology customers including Knowledge Transfer (KT) and Transition. Create Standard
Operating Procedure (SOP)
Customer Relationship Management: Influence with customers and/or internal businesses/end
users regarding operational details solutions and proposals. Becoming a trusted advisor to the
customer.
Teamwork: Work as part of a team which may be virtual global and/or multifunctional. Lead
teams which address operational processes and policies in work area. Seen as a resource to the
team in one or more technical or business areas. Becoming a trusted advisor inside and outside
the team/technology area.
Technical Skills:
Strong Knowledge in installing configuring troubleshooting and Administration of all flavors of
Linux.
Linux Vulnerability assessment and Mitigation
Knowledge on Patch deployment solutions Redhat Satellite / Oracle Linux Ksplice
Working knowledge on Redhat and Oracle Enterprise Linux
Troubleshooting networking issues.
Strong understanding of Cluster Services and Oracle RAC clusters
Good knowledge on SAN technologies and converged solutions
Good knowledge on HP Servers Blade Rackmount and Virtual Connect OS/patch/security
update/management.
Disaster Recovery planning and conducting DR tests.
Responsible for Standard Operating procedures issuance to incident management team.
Prepare Service delivery reports and participate in customer meetings

Routine Performance Analysis Capacity analysis security audit analysis reports to customer for
necessary planned changes
HPE Service Guard cluster on RHEL
NonTechnical Skills:
Excellent written and verbal communication skills Commitment to deliver high quality product
and
solution support.
Must achieve excellent customer satisfaction
Take ownership and work with high productivity and efficiency.
Support other team members and seek their advice to make decisions on complex issues.
Deliver trainings when required.