Critical Incident Management
Critical Incident Management
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Job Description
As an IT Service Management Representative you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle ensuring client satisfaction and management of risk to services. Your role will involve providing operational support ensuring production systems and devices are online and available. You will play a crucial role in maintaining the stability and efficiency of our IT infrastructure.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Ensure client satisfaction by delivering highquality IT production systems and services.
Manage the infrastructure service management lifecycle.
Support the availability and performance of production systems and devices.
Identify and resolve incidents and problems in a timely manner.
Collaborate with crossfunctional teams to provide effective solutions.
Must To Have Skills: Proficiency in Critical Incident Management.
Good To Have Skills: Experience with Infrastructure Service Management Incident Management.
Strong understanding of statistical analysis and machine learning algorithms.
Handson implementing various machine learning algorithms such as linear regression logistic regression decision trees and clustering algorithms.
Solid grasp of data munging techniques including data cleaning transformation and normalization to ensure data quality and integrity.
The candidate should have a minimum of 2 years of experience in Critical Incident Management.
This position is based at our Bengaluru office.
A 15 years full time education is required.
Employment Type
Full Time
Company Industry
Key Skills
- Abinitio
- Lifting Equipment
- Customer Service
- Apache Commons
- Business Management
