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Job Description
As an Application Tech Support Practitioner
you will act as the ongoing interface between the client and the system or application.
You will be dedicated to quality using exceptional communication skills to keep our worldclass systems running. With your deep product knowledge you will accurately define client issues and design resolutions.
Your typical day will involve collaborating with clients interpreting and resolving issues and ensuring smooth system operations.
Expected to be an SME collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Manage and prioritize support tickets to ensure timely resolution.
Identify and analyze system or application issues and provide effective solutions.
Communicate with clients to understand their needs and provide technical assistance.
Conduct regular system audits to ensure optimal performance.
Must To Have Skills: Proficiency in DevOps.
Experience with cloud platforms such as AWS or Azure.
Strong understanding of CI/CD pipelines and automation tools like Jenkins or GitLab.
Knowledge of containerization technologies like Docker and Kubernetes.
Experience with infrastructure as code tools like Terraform or Ansible.
The candidate should have a minimum of 5 years of experience in DevOps.
This position is based at our Bengaluru office.
A 15 years fulltime education is required.
Employment Type
Full Time
Company Industry
