Cloud Infrastructure
Cloud Infrastructure
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Job Description
As an IT Customer Service Representative you will manage the delivery for IT production systems and services.
You will drive incident issue and outage management investigation and restoration.
Your typical day will involve ensuring the smooth operation of IT systems and promptly resolving any issues that arise.
You will collaborate with crossfunctional teams to provide excellent customer service and maintain high levels of customer satisfaction.
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to workrelated problems.
Ensure the smooth operation of IT production systems and services.
Manage incident issue and outage management investigation and restoration.
Collaborate with crossfunctional teams to provide excellent customer service.
Maintain high levels of customer satisfaction.
Promptly resolve any IT system issues that arise.
Must To Have Skills: Proficiency in Cloud Infrastructure.
Good To Have Skills: Experience with AWS Administration.
excellent knowledge in AWS infrastructure o Golden Image rotation monthly o Maintain backup Database (MySQL) EFS volumes EC2 AMI ASG updates o RDS High Availability (Multi AZ) o AWS ECS container o Lambda o Load Balancer: Application and Classic o S3 o Secrets o API Gateway o Lambda o CloudWatch Strong understanding of IT production systems and services.
Knowledge of incident issue and outage management processes.
Excellent problemsolving and troubleshooting skills.
Effective communication and interpersonal skills.
The candidate should have a minimum of 3 years of experience in Cloud Infrastructure.
This position is based at our Bengaluru office.
A 15 years fulltime education is required.
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Disaster Recovery
- Active Directory
- SOA
- Cloud
- IaaS
- PowerShell
- AWS
- Infrastructure
- Linux
- VPN
- Hyper-V
- VM
- IP
- Identity
