Netapp Support Engineer
Netapp Support Engineer
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Job Description
Required Technical Skill Set:
Strong knowledge (L3 level) on Storage Technologies like NetApp Cluster Mode with optional of EMC Powermax.
Strong SAN networking knowledge in Brocade and CISCO MDS SAN Switches
Primary Skills:
- Resource should have good experience in handling Day to day Operations (L1 L2L3) for the above provided devices. L3 level expertise is a must .
- Resource should be able to troubleshoot any sort of issues with his experience and bring quality production maintenance.
- Resource should be ready to take On call support.
- Resource should have good communication skills. (Language: English).
- Resource should be able to collaborate well within other infra support teams and maintain high quality conversations in these interactions.
- Monitoring Vendor Management Health Checks would be part of Day to day Operations
- Resource should be able to bring in a quality approach towards Operations and identify opportunities for handling duplicate Incidents involve in ticket remediation etc .
- Resource should have a sense of ownership in dealing with Incidents Changes Problems.
- Expertise in Implementation and administration on NetApp Cluster mode filers and providing solution for the same
- Expertise in Brocade & Cisco SAN switches for SAN connectivity.
- Strong knowledge on FC and IP based storage replications
- Coordination with multiple stake holders / Third party Vendors for breakfix.
- Must be able to lead the critical outage calls
- Participate in weekly/ monthly/ customer meeting.
- Must be well versed in Storage reports generation.
- Tuning parameters and fixing Storage performance issues
- Experience in capacity and performance scale out management.
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
