1. PURPOSE OF ROLE
Description
Improving NPS and maintaining relationship with stakeholders & Customer
Finance housekeeping and mitigating finance surprise risk
Ability to stay focused and being resilient
Reduction in past due increasing Collection on Time reconciliation of accounts Unapplied cash reductions
Partner with teams to identify improvements in efficiency productivity & utilization across the zones.
Possess clear communication and successfully project executive presentations
Drive end to end Transformation
2. KEY TASKS AND ACCOUNTABILITIES
Description
Driving collection of the assigned portfolio calling to customer sending statements follow up/Dunning
Identifying process improvement and drive Business Value opportunities
Improving collection on time & Fix the basics (Reconciliation/Finance housekeeping)
Produce monthly/weekly statements in line with client processes and SOX procedures.
Meet weekly/monthly collections targets and all KPIs
Lead initiatives from start to finish take actions to open and close gaps by his/her initiative
Create design and implement an improvement solution in own function/ subfunction with minimal supervision
Translate DREAM into action plans for the team and Demonstrate resilience to overcome challenges
Manage expectations of senior Managers & Senior Managers
Demonstrate behaviors that show him/her to be an expert in the process and shows a willingness to share that expertise
in the team
Assume responsibility as a backup for line manager with the team in a routine meeting
Actively demonstrates ABIs 10 principles and Integrate new learning into methods
3. BUSINESS ENVIRONMENT
Please describe how the role fits into and interacts with the wider business. Include a summary of the
activities of the wider department/business function in which this role is based. Please also use this
section to highlight the key strategic interactions (in terms of scope key business relationships
leveraged etc) if this is applicable.
Description
Main Characteristics:
Preferred 4 to 8 years of experience in Finance OTC Domain
Excellent Finance Skills
Maintain effective relationships with key stakeholders & address their concerns during
daily weekly monthly reporting cycle
Ability to work on own initiative in a team environment
Solid understanding of basic accounting principles fair credit practices and collection
regulations
Evaluation Criteria (Targets):
Accurate analysis of the present and estimated future state
Deliverables signed off by stakeholders
Monthly SLA/KPIs No misses
Key Contacts:
NAZ Tower Lead
Manager OTC
Associate Manager OTC
Credit Managers
Geographical Scope:
NAZ
4. QUALIFICATIONS EXPERIENCE SKILLS
Description
Please list the following requirements
Level of educational attainment required:
o Bachelors in Commerce/MBA Finance
Professional qualifications and accreditations/memberships required:
o NA
Language skills required
o English (Fluent)
IT skills required
o MS Excel Power BI Microsoft Office (Proficiency mandatory)
5. COMPETENCIES
Please list the technical competencies for optimal performance. Differentiate between essential
desirable and less relevant technical competencies.
Description
Behavioural Competencies:
Builds trust
Honest and fair
Interpersonal skills
Positive attitude
Productive
Takes responsibility and makes effective decisions
Problem solving
Planned and organized
Interpersonal Expertise:
Resolves conflicts constructively
Respect for others
Supports diversity and understand others perspectives
Communicates effectively