Service Desk yst III
Service Desk yst III
Posted on :
09-09-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
09-09-2024
Job Description
Job Title: Service Desk Analyst III
Location: Fairfax Virginia (Onsite)
We are currently seeking candidates who meet the following qualifications
Responsibilities:
- Provide Level I support collaborating closely with Service Desk and NOC teams to resolve complex technical issues.
- Handle advanced desktop support and systems configuration ensuring smooth operations for endusers.
- Perform full lifecycle Incident Management activities ensuring timely resolution of incidents and proper documentation.
- Apply advanced troubleshooting techniques to diagnose and resolve technical issues in a Microsoft Windows environment.
- Demonstrate strong communication skills to interact effectively with customers team members and supervisors.
- Ensure highquality customer service is provided to all users maintaining a professional and courteous approach.
- Participate in continuous improvement initiatives and contribute to the development of support procedures.
- Minimum of 5 years in Service Desk or Network Operations roles with handson experience in Level I phone support customer service problemsolving and desktop support.
- College degree required.
- Certifications:
- HDI Service Desk Analyst Certification
- Microsoft DST (Desktop Support Technician) Certification or equivalent certification.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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