Customer Service - Fraud Risk Mitigation
Customer Service - Fraud Risk Mitigation
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Job Description
Develop and implement fraud prevention strategies and procedures.
Conduct regular assessments and audits to identify potential fraud risks and vulnerabilities.
Collaborate with crossfunctional teams to integrate fraud prevention measures into operational processes.
Monitor transactional data and patterns to detect and investigate suspicious activities.
Lead investigations into suspected fraud incidents working closely with law enforcement and legal teams as necessary.
Develop and deliver training programs on fraud prevention and detection for employees and partners.
Stay updated on industry trends technologies and regulatory requirements related to fraud prevention.
Proven experience (8 years) in fraud risk management preferably within the ecommerce retail or fintech industries.
Strong understanding of fraud detection tools techniques and methodologies.
Experience in leading and managing a team with demonstrated ability to mentor and develop team members.
Excellent analytical and problemsolving skills with the ability to make datadriven decisions.
Effective communication and interpersonal skills with the ability to collaborate across departments and influence stakeholders at all levels.
Certification in fraud examination (e.g. CFCE CFE) or related field is a plus.
Strategic Thinking: Capable of developing and executing comprehensive fraud prevention strategies aligned with business objectives.
Adaptability: Comfortable in a fastpaced environment and able to adjust strategies in response to evolving fraud threats.
Integrity: Commitment to upholding high ethical standards and maintaining confidentiality in handling sensitive information.
Employment Type
Full Time
Company Industry
Key Skills
- Electrical
- Academics
- Customer Service
- Computer Data Entry
- Cardiac Surgery
- Freight Forwarding
