Business yst Business Process Consultant
Business yst Business Process Consultant
Posted on :
29-08-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client provider of digital technology and transformation information technology and services
Position: Business Analyst / Business Process Consultant
Location: Remote
Duration: 6 Months
Job Type: Contract
Work Type: Remote
Job Description:
Job Summary:
- Business Analyst / Business Process Consultant (Telecom Domain ServiceNow TSM/OMT/CPQ)
- We are seeking an experienced ServiceNow Business Analyst (BA) or Business Process Consultant (BPC) with a deep understanding of the Telecommunications domain and handson experience with ServiceNow Telecommunications Service Management (TSM) Order Management for Telecommunications (OMT) and Configure Price Quote (CPQ) solutions.
- The ideal candidate will excel at driving business process improvements aligning technology solutions with business needs and delivering successful digital transformations within telecom environments.
Key Responsibilities:
Business Analysis & Process Optimization:
- Collaborate with telecom stakeholders to gather and analyze business requirements ensuring alignment with strategic goals and operational objectives.
- Lead workshops and interviews to identify process gaps inefficiencies and opportunities for improvement in telecom service management order management and sales processes.
- Map current and future state processes providing recommendations for streamlining and automation to enhance efficiency and service delivery.
Telecommunications Expertise:
- Utilize indepth knowledge of the telecom industry to drive tailored ServiceNow solutions focusing on service management order management and sales processes.
- Understand the nuances of telecom operations including network services customer service order fulfillment and pricing strategies to provide impactful business solutions.
ServiceNow Implementation & Optimization:
- Serve as a subject matter expert (SME) in ServiceNow modules specific to telecommunications including TSM OMT and CPQ.
- Collaborate with technical teams to configure and customize ServiceNow solutions ensuring that they meet business requirements and adhere to best practices.
- Ensure that the ServiceNow platform effectively supports telecomspecific use cases including service requests order orchestration and customer interactions.
Order Management for Telecommunications (OMT):
- Design and optimize OMT processes focusing on endtoend order lifecycle management from order creation to fulfillment and billing.
- Collaborate with crossfunctional teams to streamline order orchestration reduce cycle times and enhance customer satisfaction.
Configure Price Quote (CPQ) Implementation:
- Lead the implementation and optimization of CPQ processes within the telecom domain focusing on pricing strategies product configuration and quoting.
- Work with sales product management and finance teams to ensure accurate and efficient CPQ operations supporting faster deal closures and revenue growth.
Stakeholder Engagement:
- Act as the bridge between business stakeholders technical teams and external partners to ensure alignment and successful project delivery.
- Communicate project status risks and opportunities to senior management ensuring transparency and proactive issue resolution.
Project Leadership:
- Lead and manage project activities ensuring that timelines budgets and deliverables are met.
- Provide guidance and mentorship to junior analysts or consultants fostering a culture of knowledge sharing and continuous improvement.
Qualifications:
Experience:
- 8 years of exp as a Business Analyst or Business Process Consultant and 2 years of experience in the Telecommunications domain.
- Handson experience with ServiceNow TSM OMT and CPQ modules with a proven track record of successful implementations and process optimizations.
Skills & Competencies:
- Strong hands on experience on ServiceNow platform experienced in consulting and implementing solutions especially in Telecommunications domain.
- Strong understanding of telecommunications operations service management order management and sales processes.
- Experience / Knowledge in ServiceNow CSM and FSM.
- Proficiency in ServiceNow platform configuration and customization specifically in telecomrelated modules.
- Excellent analytical and problemsolving skills with the ability to translate complex business requirements into actionable technical solutions.
- Strong communication presentation and stakeholder management skills.
- Experience with project management including scope definition risk management and resource planning.
- Experience / Knowledge in at least one of ITSM SPM.
Certifications:
- ServiceNow System Administrator (CSA)
- ServiceNow Certified Implementation Specialist in at least one of TSM OMT & CPQ.
- ServiceNow Certified Implementation Specialist in CSM & FSM (Preferred).
- ITIL Foundation certification (Preferred)
- Relevant certifications in Business Analysis or Project Management e.g. CBAP PMP (Preferred).
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Remote
Company Industry
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
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