Support Engineer
Support Engineer
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Job Description
Job Description
Position: Application Support Engineer
Experience: 3 5 years
No. Of Position: 3
Requirement:
We are seeking a highly skilled and motivated Application Support Engineer to join our support team. The ideal candidate will have a strong background in C# programming excellent problemsolving skills and a passion for providing topnotch customer support. As a Support Engineer you will play a crucial role in assisting our clients with technical issues resolving softwarerelated problems and ensuring the smooth operation of our products.
Responsibilities
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Provide technical support to clients via various channels such as email phone and live chat.
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Diagnose and troubleshoot issues related to our C#based software applications.
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Collaborate with the development team to identify and resolve complex technical problems.
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Create and maintain detailed documentation on troubleshooting procedures and solutions.
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Assist in the testing and quality assurance of new software releases.
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Communicate effectively with clients to understand their technical issues and provide timely resolutions.
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Collaborate with crossfunctional teams to enhance product features based on customer feedback.
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Stay updated on industry trends and emerging technologies to continuously improve support processes.
Qualifications
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Bachelors degree in Computer Science Information Technology or a related field.
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Experience working in C# Development or in a similar role
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Strong understanding of C# programming language and .NET framework.
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Excellent problemsolving and debugging skills.
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Exceptional communication and interpersonal skills.
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Ability to work independently and collaboratively in a team environment.
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Prior experience in customer support or technical support is a plus.
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Familiarity with software development methodologies (e.g. Agile) is an advantage.
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Should have knowledge of database (e.g. SQLMySQLOracle.
Key Competencies: C# Proficiency Troubleshooting & ProblemSolving Communication Skills Customer Service Orientation Collaboration Analytical Thinking Time Management Technical Documentation API Database Knowledge Adaptability
Company Profile
RFID4U ISO 9001 and 27001 certified is a global solutions provider of Radio Frequency Identification (RFID) IoT and mobility solutions. As part of the companys offerings it provides customers with business intelligence leveraging its software platform TagMatiks across verticals including Healthcare Manufacturing Oil & Gas as well as Supply Chain and Logistics.
Established in 1999 RFID4U is the worlds most prominent RFID training & solution provider of choice for Fortune 500 companies and also provides RFID hardware through its eCommerce front RFID4UStore.com. RFID4U leverages artificial intelligence machine learning and analytics to bolster its solutions in the marketplace.
RFID Software Platform: TagMatiks is a next generation RFID software platform for data collection. At the heart of the platform is TagMatiks Core a RFID Middleware software component that includes extensive reader management and enterprise grade integration capabilities. In conjunction there is a business suite of software applications to solve everyday business needs with vertical based workflows reporting analytical and dashboard capabilities.
25 years of complete solution provider for RFID Software Platform
Lean more: rfid4u.com rfid4ustore.com tagmatiksatlite.com tagmatikswedge.com
Employment Type
Full Time
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
