IT Service Desknbsp
IT Service Desknbsp
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Job Description
Responsibilities include:
- Demonstrate strong customer service skills to provide phone support including:
- Listening to the customer to gain an accurate understanding of the situation
- Being empathetic to the customers situation and having a sense of urgency to resolve the issue
- Producing accurate detailed documentation at the client problem and incident level
- Resolving conflict
- Responsible for high quality enduser technical support related to enterprise software and hardware
- Responsibilities include assessment triage research training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fastpaced 7x24x365 environment.
- Under general oversight provides after hours and weekend support as needed.
- The position requires attention to detail follow through teamwork focus and positive attitude.
- An understanding of technology and the ability to apply that knowledge to support all existing systems
- Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone via an online chat and/or in person
- Create a positive customer support experience build rapport and trust with end users through professional attitude and approach to problem understanding ensuring timely resolution or escalation by providing urgency business impact evaluation and communicating the status to the end user promptly
- Identifies and works with internal end users to provide guidance and support sound communications and customer service principles without becoming unprofessional in difficult situations
- Provides investigation diagnosis resolution and recovery for hardware/software problems
- Installs modifies cleans up run diagnostic programs and repairs computer hardware/ peripherals and software.
Job Title: Hi Applicants!!! Hiring for a Job in a Reputed Organization(Product and Service based company). Here is a Gateway to it through ALP Consulting. Recruiting Employment Type: Permanent Experience: Skills Required: Excellent Communication Skills Strong Experience in : Job Location: Pan India Note: Maximum 60 Days Notice Period will be Prioritized.
Employment Type
Full Time
Company Industry
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
