Customer Support process US Shifts
Customer Support process US Shifts
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Position: Customer Support Executive
- Location: Pune Hinjawadi area
- Experience : Minimum 6 Months
- Age: <35
- Open Positions : 75
- Handling customer queries efficiently and effectively.
- Providing excellent customer service through voice and chat support.
- Ensuring customer satisfaction by resolving issues and providing timely solutions.
Interview Mode:
- HR Round (Virtual)
- Ops Round
- Joining Formalities
- Joining
Requirements
- Qualification: Graduate (Should not be perusing regular / parttime course)
- Experience: Minimum 6 months of experience in customer support
- Requirement: Need Candidates with excellent English Communication Skills (C1 or B2 Certified English preferred)
Benefits
Previous experience in an outsourced customer service environment is of advantage. Work Experience / Responsibilities Handle phone calls with customer queries and provide resolution to end users. Record case resolutions in the contact center tool based on client communication via phone, email, chat etc. Ensure that cases are resolved within case life cycle, as per individual balanced scorecard Escalate priority issues per client specifications to the immediate lead as applicable Work independently and within a team Communicate well with internal and external contacts Provide exemplary customer satisfaction Meet quality standards on all handled contacts Complete hours of staffed time on all restored days Handle contacts while maintaining the targets defined for the project: response time, handle time and resolution rate aligned with Project KRAs. Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI Attend training as required Preferred Competencies Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications, Optimistic, friendly, positive, and self-motivated personality, Ability to work in team, Service oriented profile and with a focus on problem solving, Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization. For agents handling written customer contact: Excellent written communication skills in the relevant market language and a typing speed of minimum 50 words per minute, No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to client and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavorable credit data, and Minimum age of 18 years old.
Education
Education: Graduation in any discipline.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
