Business Application Process Support Expert
Business Application Process Support Expert
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Job Description
BUSINESS APPLICATION & PROCESS SUPPORT EXPERT
JOB DESCRIPTION
Location: Tema
Industry: Manufacturing
Our client is one of the leading agroprocessing companies in Ghana and Africa.
Scope
The Business Application and Process Support Expert will be primarily responsible for managing the company s application system developing data analysis tools for key departments identifying user requirements and controlling business processes to identify and resolve discrepancies.
Key Responsibilities
- Support ERP and associated systems and processes together with IT Project lead.
- Monitor and control business processes and identify correct and resolve any discrepancies.
- Develop data analysis tools for sales finance HR operations and management.
- Monitor the company s processes and share insights and reports.
- Collaborate with project managers subjectmatter experts and other members to support ERP systemsrelated projects regarding reporting data analysis and other areas of support.
- Frequently check administrativerelated KPIs and reports to ensure longrun accuracy and fluidity of systems processes.
- Collaborate with business owners and managers endusers and technicians to help implement an ERP system including creating reports and analyzing data.
- Engage business process owners/subjectmatterexperts to identify user requirements.
- Monitor and support users by responding to support tickets/requests or directly intervening in work processes to maintain the effectiveness and efficiency of the company s systems.
Requirements
Requirements
- A Bachelor s degree in Data Analysis Accounting Business IT or any other relevant field.
- A minimum of 3 years experience in a similar role with 2 years experience in ERP software with a preference for D365 (F&O).
- Experience in data analysis SQL PowerBI and other related software.
- Business analysis project management and systems implementation experience.
- High proficiency in MS Office Suites (Excel Word and PowerPoint).
- Excellent problemsolving and decisionmaking skills.
- Strong negotiation and organisational skills
- Excellent verbal and written communication skills
- Excellent interpersonal and time management skills
Competencies
Confident Communicator Analytical Detail Oriented Team Player Negotiator.
Requirements A Bachelor s degree in Data Analysis, Accounting, Business, IT or any other relevant field. A minimum of 3 years experience in a similar role with 2 years experience in ERP software with a preference for D365 (F&O). Experience in data analysis, SQL, PowerBI, and other related software. Business analysis, project management and systems implementation experience. High proficiency in MS Office Suites, (Excel, Word and PowerPoint). Excellent problem-solving and decision-making skills. Strong negotiation and organisational skills Excellent verbal and written communication skills Excellent interpersonal and time management skills Competencies Confident Communicator, Analytical, Detail Oriented, Team Player, Negotiator.
Employment Type
Full Time
