Resident Services Admin
Resident Services Admin
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Not Disclosed
Salary Not Disclosed
Job Description
Working Hours : MF 8:00am 5:00pm EST/ 9:00pm 6:00am PHT
Salary Range : $
Position Summary:
Acting as the operational backbone of our resident experience the Resident Services Admin Coordinator manages all postlease activities ensuring smooth operations from movein through the entire resident lifecycle. This virtual role focuses on resident communication maintenance coordination payment processing and operational excellence.
Critical Response Protocols
- Immediate triage of maintenance tickets
- Realtime emergency escalation
- Sameday processing of rent payments
- Daily resident communication management
Core Responsibilities
- Financial Operations
- Daily rent payment verification
- Monthly rent roll reconciliation
- Payment system management
- Financial documentation maintenance
- Maintenance Coordination
- Ticket triage and dispatch
- Emergency response coordination
- Status tracking and updates
- Vendor coordination
- Resident Communication
- Manage resident inquiries
- Coordinate maintenance access
- Send status updates
- Handle resident concerns
- Operational Support
- Process administrative requests
- Maintain documentation
- Track operational metrics
- Coordinate with property teams
- 2 years in property operations
- Strong financial processing background
- Experience with maintenance coordination
- Customer service expertise
Employment Type
Full Time
