Job Summary: The Technical Supervisor II is responsible to be the onsite resource for all troubleshooting for lab processes potential technical issues and is the goto resource to provide lab personnel support. The Technical Supervisor is responsible to ensure all training and competency assessments are performed by all staff handling patient specimens. May assist the Laboratory Director and Quality Assurance Department with ensuring all State and CLIPA/CAP regulatory requirements are met. The Technical Supervisor is responsible for productivity of all infectious disease testing with a goal of providing 100% accuracy in delivering results.
Essential Responsibilities/Duties:
- Must be accessible to testing personnel at all times to provide onsite telephone or electronic support to resolve technical problems in accordance with policies and procedures established by the Laboratory Director.
- Verification of the test procedures performed and establishment of the laboratorys test performance characteristics as distributed by the Quality Assurance Department
- Verification of all critical reagents with adherence to CAP requirements for labelling and Quality Control that requires all new lot numbers and new shipments to be evaluated before placing reagent into use for patient samples.
- Reviewing and assisting Lab Management and Quality Department with workflow updates and ensuring SOPs are up to date and implemented in real time for workflow processes.
- Adhere to the laboratorys quality control policies quality control activities and SOPs.
- Facilitate and ensure appropriate individual work output completed based on current metrics.
- Result submission and participation with an HHS/CAP/API approved proficiency testing program commensurate with the services offered.
- Responsible for performing menu validations and additional related responsibilities as required (i.e. validations AMR new lot verifications internal audits document control).
- Resolving technical problems and ensuring that remedial actions are taken whenever test systems deviate from the laboratorys established performance specifications.
- Ensuring that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly.
- Identifying training needs and assuring that each individual performing tests receives regular inservice training and education appropriate for the type and complexity of the laboratory services performed.
- Evaluating the competency of all testing personnel and assuring that the staff maintain their competency to perform test procedures and report test results promptly accurately and proficiently.
- Performing specimen processing under blood as needed.
- Assuring that all corrective and preventive actions are taken whenever test systems deviate from the laboratorys established performance specifications.
- Ability to perform basic accessioning in preanalytical operations: requirements for Patient Identifiers (PID) auditing and communicating client manifest issues identifying specimens categorized as noncompliant acceptance/rejection of patient specimens and creating cases for exceptions and send out orders.
- Responsible for adherence to annual Safety Compliance HIPPA training and monthly CEU requirements.
- Resource management through ADP; approve PTO requests approve timecards complete employee performance review.
Requirements
Qualifications:
- Education
- Clinical testing personnel must possess a current license issued by the state in which the laboratory is located if such licensing is required; and meet the following educational requirements:
- Bachelor s Degree in a chemical physical biological or clinical laboratory science is required.
- MS or PhD in chemical biological medical technology or clinical laboratory science is preferred.
- Competencies/Skills
- Knowledge of clinical laboratory services
- Technical knowledge to monitor lab operations
- Ability to communicate effectively both orally and in writing
- Ability work independently and strong attention to detail
- Strong ProblemSolving Skills
- Ability to troubleshoot and conduct root cause analysis
- Experience
- 2 years previous supervisory experience required.
- Doctoral degree in medical laboratory clinical laboratory science chemical or biological science with 1 year training and experience in the respective specialty; OR
- Masters degree in medical technology clinical laboratory science or chemical or biological science and 2 years training and experience in highcomplexity testing in the respective specialty; OR
- Bachelors degree in medical technology clinical laboratory science or chemical or biological science and 4 years training and experience in highcomplexity testing in the respective specialty.
- Broad understanding of hematology coagulation routine chemistry immunoassay.
- Comprehensive understanding of QA/QC to ensure precision and accuracy of results.
- Certifications/Licenses
- ASCP/AMT or other organizations preferred unless required by the state in which the laboratory is located.
Great customer service Capable and able to work overnight shifts
Education
HS Diploma or equivalent