This is a remote position.
This job post is open to Philippine residents only.
Schedule: Fulltime
Mondays to Fridays 9:00 am to 5:00 pm OntarioTime with a 30minute paid break
Client Location/Timezone: Ontario Canada
Job/Company Overview: A Health clinic providing Psychiatric and Psychological Assessment services and treatments.
Core Responsibilities:
Managing the clinic s schedule the clinician s schedules and monitoring any wait lists;
Creating booking blocks for assessment services at the clinic.
Identifying and deleting stale or outdated and unused booking blocks and TBC s in clinician schedules.
Adjusting and managing video therapy rooms;
Having a critical eye on the clinician schedules to ensure the booking blocks are reflective of clinician availability.
Monitoring and managing inboxes and faxes; answering phone calls live chats and all incoming communications from patients referral sources and clinicians;
Monitoring any patient wai tlists.
Ensuring sessions consults and assessments booked on the schedule are occurring
Other duties:
Support the Billing Team with processing appointment invoices: OHIP billing billing reconciliation MD invoices MD no shows and Contractor Invoicing.
Operating the virtual front desk interfacing with our email servers and phone communication systems to interact with patients of our virtual clinic
Managing incoming patient queries and requests completing patient intake procedures and providing exceptional patient support;
Demonstrate empathy strong clinical knowledge and ability to respond to difficult situations effectively;
Connecting with medical clinics/external physicians for reports results and/or referrals;
Reporting to the management team as necessary;
Other duties as mutually agreed upon.
Qualifications & Skills:
Proven experience in appointment coordination preferably within a medical clinic or healthcare setting.
Strong organizational skills with the ability to manage multiple appointments and schedules efficiently.
Strong interpersonal skills with a focus on delivering excellent patient service handling inquiries and addressing
patient concerns professionally.
High attention to detail to ensure accuracy in scheduling confirming appointments and maintaining patient records.
Strong experience with appointment scheduling software and electronic medical records (EMR) systems;
Post Secondary education or the equivalent in Business Administration Health Care Management or related field is preferred
Completion of a Medical Secretary Course is an asset
As this is work from home you need your own computer and internet to support calls and video call/meetings.
Independent Contractor Perks
HMO Coverage
Permanent work from home
Immediate hiring
Steady freelance job
ZR17887JOB
Proven experience in appointment coordination, preferably within a medical clinic or healthcare setting. Strong organizational skills with the ability to manage multiple appointments and schedules efficiently. Strong interpersonal skills with a focus on delivering excellent patient service, handling inquiries, and addressing patient concerns professionally. High attention to detail to ensure accuracy in scheduling, confirming appointments, and maintaining patient records. Strong experience with appointment scheduling software and electronic medical records (EMR) systems; Post Secondary education, or the equivalent in Business Administration, Health Care Management, or related field is preferred Completion of a Medical Secretary Course is an asset
Education
Post Secondary education, or the equivalent in Business Administration, Health Care Management, or related field is preferred