Inbound Customer Service Representative WFO - Ortigas Day Shift Up to 28K PHP
Inbound Customer Service Representative WFO - Ortigas Day Shift Up to 28K PHP
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1Year
23000 - 25000
1 Vacancy
Job Description
- Handle inbound calls from customers and provide support for inquiries complaints and requests.
- Process customer orders accurately and efficient
- Escalate complex issues to the appropriate department or supervisor.
- Maintain accurate records of customer interactions orders and issues.
- Ensure timely followup on customer inquiries and complaints.
- Provide clear and concise information to customers regarding products services and policies.
- Assist in resolving any orderrelated issues including discrepancies or delays.
- Contribute to team goals by meeting service targets and maintaining high customer satisfaction.
Requirements
- Bachelors degree in Business Communications or related field is preferred.
- 13 years of experience in customer service preferably in an inbound call center environment.
- Strong phone communication skills and the ability to handle customer inquiries professionally.
- Proficiency in using customer service software and order processing tools.
- Strong problemsolving skills and ability to handle call escalations effectively.
- Excellent organizational skills and attention to detail.
- Ability to work well under pressure and in a teamoriented environment.
- Strong time management skills to ensure timely responses to customer needs.
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: YearEnd Party Family Day Team Building and more!
Requirements/Qualifications: Bachelor's degree in Business, Communications, or related field is preferred. 1-3 years of experience in customer service, preferably in an inbound call center environment. Strong phone communication skills and the ability to handle customer inquiries professionally. Proficiency in using customer service software and order processing tools. Strong problem-solving skills and ability to handle call escalations effectively. Excellent organizational skills and attention to detail. Ability to work well under pressure and in a team-oriented environment. Strong time management skills to ensure timely responses to customer needs. Additional Job Details: Set-up and Location: Onsite, Ortigas- Pasig Work Schedule: 6:00AM to 3:00PM (AU QLD) | 4:00AM to 1:00PM (PH) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
