Customer Service Agent
Customer Service Agent
Posted on :
14-10-2024
Employer Active
1 Vacancy
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Job Description
Altitude Sports is a Montrealbased leading ecommerce retailer in Canada working and playing at the intersection of fashion and the outdoors. Founded in 1984 the company offers bestinclass advice on premium gear and technical apparel a membersonly benefits program and a curated selection of products for outdoor adventures and urban pursuits. Our team is united by a passion for excellence bringing together diverse talents and interests. Despite our growth we remain true to our roots as the local shop nearly 40 years ago. Dedicated to sustainability we strive to minimize our environmental impact ensuring our love for the outdoors is matched by our commitment to preserving it.
Our vision
To be the biggest little shop.
Our mission
To equip our clients with the most durable & welldesigned goods through an ecommerce experience that s unequaled.
Our values
Put the customer first. Just say it. Run with it. Have fun.
The role
As a Contractual Customer Experience Agent for a period of approximately 4months you will be called upon to provide courteous service and advice to our customers via chat email or telephone. We are looking for attentive and passionate agents available fulltime (32 hours/week).
What you will do
- Offer professional and personalized service to our vast clientele by communicating with them via chat email or telephone;
- Assist and advise our customers on the products sold on Altitudesports.com according to their needs;
- Process requests for product returns price matches warranties etc.;
- Process refunds and follow up on them;
- Follow up on orders and any research related to them;
- Follow up with our warehouse marketing or product content teams as needed;
- Remain vigilant in the face of potential fraud.
Who you are
- Experience in a customer service role (in person or online);
- Fluent in English and/or French both written and spoken;
- Naturally courteous and professional in your approach (an asset);
- Keen interest in fashion and outdoor products (an asset);
- Ability to manage several tasks and applications simultaneously;
- Able to stay calm in stressful situations;
- Experience with Gladly and Shopify (an asset).
Desired Availabilities:
- Our Customer Experience Centre is open 7 days a week
- Available schedule: fulltime (32h per week) possibility of a mixed schedule: day evening and weekend
- 4 week paid training period at the office (Little Italy in Montreal)
- Hybrid workfromhome with requirement to work from the office 2x per week
- Available for a 4month period.
Hourly Wage
- $17.00 per hour
Whats in it for you
When we do work that matters we feel engaged and happier. The same goes for benefits: so we provide you with health learning and wellbeing tools to help you reach your goals. Some of these include:
- Discounts on outdoor and fashion brands for you and your family
- Flexible working homeoffice options
- A modern workspace in the heart of Montreal s Little Italy for local candidates
- A chance to participate in social committees sports teams group outings and contests.
Altitude Sports is committed to cultivating a work environment that champions inclusivity. We empower each team member to embrace their authentic selves and celebrate the diverse perspectives that uniquely enrich our collective. We extend a warm invitation to all individuals irrespective of factors such as race national or ethnic origin color religion age sex sexual orientation gender identity or expression marital status family status genetic characteristics or disability. We can t wait for you to create your own adventure with us!
Basic proficiency in French is imperative for all positions given our operating context in Quebec. Positions involving exchanges with customers or external parties located outside Quebec require proficiency in English as an essential requirement. We will also give priority to candidates residing in Montreal during the recruitment process. However we may consider recruiting talents from outside the region to ensure the quality and diversity of our team.
#AltitudeSportsDC
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Employment Type
Full Time
Key Skills
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