Community Support and Engagement Specialist
Community Support and Engagement Specialist
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Job Description
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Position : COMMUNITY SUPPORT AND ENGAGEMENT SPECIALIST
Work Hours : Monday to Friday 10 AM to 6 PM PST
Holidays : US and Canada
Pay Range : USDper month (The final offer is at the client's discretion and will be based on the candidate's skills and years of experience.)
Recruitment process: with Client Assessment
- Customer Support: Respond to member inquiries via email and chat providing professional and timely support during PST hours.
- Slack Channel Management: Monitor and manage our Slack community engage in discussions and respond to member questions to keep the conversation active.
- Community Engagement: Engage with comments facilitate connections between members and ensure that all community members feel supported and valued.
- Event & Workshop Support: Assist with setting up event pages on platforms like Lu.Ma keeping event details updated and coordinating with guest speakers to gather bios and event descriptions.
- Mentor Office Hour Support: Manage mentor cancellations and notify waitlisted members of any openings.
- Administrative Support: Help track campaign success prepare reports for advertisers and manage followup communications.
Minimum Requirements:
- Excellent verbal and written communication skills.
- Strong organisational abilities and attention to detail.
- Prior experience in customer support or community management is a plus.
- Proficiency in Canva for basic design tasks.
- Familiarity with Slack or similar communication platforms.
- Ability to work independently during PST hours.
Employment Type
Full Time
