Loan Specialist

LOOKING FOR FILIPINOS WHO ARE PHILIPPINESBASED CANDIDATES


Position : Loan Specialist

Working Schedule : 8AM 5PM EST

Salary Range :$1000 Bonus/Comission Plan (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

Job Overview: The Loan Specialist will provide directtoconsumer auto finance and refinance options while delivering superior customer service responding to inquiries and requesting information. Additionally the Loan Specialist will offer finance and insurance options to customers.

Essential Duties and Responsibilities:

• Customer Engagement: Interact with customers to understand their auto finance and refinance needs providing tailored solutions and exceptional service. Address inquiries resolve issues promptly and ensure a positive customer experience.
• Loan Processing: Manage the loan application process from start to finish ensuring accurate documentation and seamless coordination with supporting departments. Guide customers through document signing and collect necessary stipulations maintaining consistent followup until the loan is funded.
• Outbound Communication: Achieve daily goals of 60 outbound phone calls and 3 to 5 hours of talk time supplemented by texting and emails to maintain customer engagement.
• Product Knowledge: Develop and maintain a deep understanding of our products to effectively present and sell additional options using a consultative sales approach to manage expectations and overcome objections.
• Collaboration: Work closely with team members and departments to ensure a smooth and cohesive customer journey.
• Compliance: Adhere to all regulatory and company policies ensuring full compliance in all loan processing activities.
• Pipeline Management: Maintain an organized and efficient pipeline ensuring quality assurance through provided tools such as lender information documentation checklists and more.
• Additional Responsibilities: Perform other duties as assigned to support overall team and company goals.

Qualifications:

• Experience: A minimum of 1 year in the role
• Education: High school diploma or equivalent required; an associate or bachelor’s degree preferred.
• Communication Skills: Fluent in English with strong verbal and written communication skills. Ability to effectively communicate with all levels within the company and provide clear guidance to customers.
• Sales and Presentation: Ability to present the benefits of loan options and sell additional products effectively. Strong skills in managing customer expectations and addressing objections.
• Organizational Skills: High level of organization capable of managing time energy and tasks efficiently to meet daily goals.
• Analytical and Reasoning: Detailoriented with strong critical thinking and problemsolving skills. Ability to apply common sense to carry out instructions and address standardized problems.
• Technical Proficiency: Proficient in Microsoft Office and Teams with intermediate Excel skills. Ability to navigate multiple systems and platforms; CRM experience preferred.
• Personal Attributes: High level of personal motivation professionalism and integrity. Ability to exercise discretion and judgment in all tasks.

NonPhysical Demands:

• Ability to manage multiple tasks adapt to changes work collaboratively as part of a team and handle irregular schedules or overtime when required.