Relationship Manager - Chennai
Relationship Manager - Chennai
Posted on :
06-10-2024
Employer Active
1 Vacancy
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Job Description
Achievement of premium and number of policies.
Ensuring min 70% activation of the Channel Partners assigned to him.
To achieve targets for the designated partner through effective sales strategies.
Sales planning and training need analysis.
Existing Channel partners management.
To build and manage relationships with various channel partners to retain business.
Requirements
Claims Recovery:
- Oversee the recovery process of unpaid premiums overpaid claims and amounts due from policyholders or beneficiaries.
- Collaborate with the claims department to identify and recover funds owed on life insurance policies.
- Ensure timely and accurate resolution of recovery cases while minimizing loss.
Debt Collection:
- Develop and implement effective strategies for debt collection negotiating with policyholders or beneficiaries on outstanding dues.
- Work with thirdparty collection agencies and legal teams to ensure recovery actions are taken efficiently.
Legal Compliance:
- Ensure all recovery processes comply with legal standards regulatory requirements and company policies.
- Liaise with legal counsel for cases requiring legal intervention and represent the company in court if needed.
Data Analysis and Reporting:
- Analyze data to identify trends recovery rates and areas for improvement.
- Prepare detailed recovery reports for senior management highlighting progress challenges and action plans.
Client Communication:
- Handle escalated cases and communicate professionally with clients beneficiaries and their legal representatives.
- Maintain positive relationships with policyholders and intermediaries during the recovery process.
Team Management:
- Manage and guide a team of recovery officers setting targets and monitoring their performance.
- Provide training and development opportunities to enhance the team s efficiency.
Risk Management:
- Assess the risks associated with recovery cases and create risk mitigation strategies.
- Identify fraudulent claims and collaborate with fraud investigation teams when necessary.
Technology and Systems:
- Utilize claims management systems CRM and recovery software to track cases and ensure efficiency in processes.
- Continuously improve the use of technology in the recovery process to streamline operations.
CrossDepartmental Collaboration:
- Work closely with departments such as Underwriting Legal Claims and Finance to facilitate smooth recovery operations.
- Provide insights and feedback to improve overall claims and policy administration processes.
Benefits
Career Growth
Debt Recovery Management: Develop and implement effective debt recovery strategies and processes. Monitor and manage the performance of the recovery team to achieve targets and objectives. Ensure timely and efficient recovery of overdue accounts. Team Leadership: Lead, coach, and mentor the recovery team to enhance their performance and productivity. Conduct regular performance reviews and provide constructive feedback. Foster a positive and motivated team environment. Compliance and Risk Management: Ensure all recovery activities comply with legal and regulatory requirements. Identify and mitigate risks associated with debt recovery. Maintain up-to-date knowledge of relevant laws and regulations. Customer Relations: Handle escalated cases and negotiate repayment plans with customers. Maintain positive relationships with customers while ensuring debt recovery. Resolve disputes and issues related to overdue accounts. Reporting and Analysis Prepare regular reports on recovery performance and present findings to senior management. Analyze recovery data to identify trends and areas for improvement. Implement changes based on analysis to improve recovery rates. Collaboration: Work closely with other departments, such as Finance, Legal, and Customer Service, to support recovery efforts. Coordinate with external agencies and legal representatives when necessary.
Education
M.COM , MBA
Employment Type
Full Time
Key Skills
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