Front Office Manager
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
Main Duties.
- Manage and supervise all front office operations including reception concierge and guest services
- Lead train and motivate front office staff to maintain high standards of customer service
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Oversee guest checkins checkouts and reservations processes
- Handle complex guest inquiries complaints and special requests professionally and efficiently
- Collaborate with other departments to ensure seamless guest experiences
- Manage the front office budget control expenses and implement costsaving measures
- Analyze and report on key performance metrics occupancy rates and revenue statistics
- Ensure compliance with hotel policies procedures and local regulations
- Implement and maintain quality control standards for the front office
- Participate in the development and execution of marketing and promotional activities
- Stay updated on industry trends and implement innovative practices to improve operations
Qualifications :
- Proven experience in front office management or senior hospitality roles
- Bachelors degree in Hospitality Management Business Administration or related field
- Strong leadership and team management skills with the ability to motivate and develop staff
- Excellent communication and interpersonal abilities
- Outstanding problemsolving and decisionmaking capabilities
- Proficiency in hotel management software and property management systems
- Customer serviceoriented with a passion for delivering exceptional guest experiences
- Strong financial management skills including budgeting and forecasting
- Indepth knowledge of hotel operations front office procedures and revenue management strategies
- Detailoriented with excellent organizational and multitasking abilities
- Adaptability and ability to thrive in a fastpaced dynamic environment
- Knowledge of Egyptian hospitality standards and local tourism industry
- Fluency in English
- Flexibility to work various shifts including nights weekends and holidays
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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