Operations Specialist -
Operations Specialist -
Posted on :
01-10-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
01-10-2024
Job Description
Job: Fulltime contractor
Hours: ANZ timezone (MondayFriday)
PTO: 20 days annually plus 6 days sick pay
Who we are
Our client is an Australian outdoor lifestyle startup that’s created a new category in the travel space: nature ondemand. Through our unique network of offgrid cabins we enable busy citybased people to leave the conventional 95 life and adopt a more flexible way of living filled with frequent connection to the outdoors. Currently we have 50 cabins settled in wilderness locations around Aus with the near future seeing our number of cabins grow rapidly as we look to expand throughout New Zealand and the United Kingdom.
This is where you come in. To be successful with our mission and to keep engaging with our customers and Hosts in a unique way we are looking to expand our Customer Engagement and Operations teams and build a remotebased team to help us do it. You’ll be coming in on the groundfloor and responsible for not only engaging with our customers on a personal level but also building the foundation of a key driver of our global strategy. We see you being someone with leadership in mind and the desire to be part of soing more than just a “job” we see this as an opportunity to take part in scaling a startup and are looking for the right people to help us do it.
Operations Specialist
About the role / responsibilities
Build relationships with our customers like hosts cabin managers and external tradespeople.
Respond to customer inquiries across channels (SMS email phone) to meet target metrics.
Learn the insandouts of our daily routines and procedures including but not limited to:
Triaging feedback to improve our cabins experience and operations
Coordinating and managing work orders for repairs & maintenance
Running payment processes for hosts and guests
Develop and maintain financial statements
Monitor and manage expenses within an elished budget
Inventory management including managing ordering fulfillment and logistics
yzing data to produce insights like occupancy rates and consumption of goods
Troubleing guest issues like gas outages or solar power failures.
Think creatively about ways in which we can optimize each host’s experience.
Master our internal booking system.
Various other tasks deemed necessary for the role
Job Details
This is a full time role that will flex across day shifts night shifts week days and weekends. Hours may change depending on the allocated market. You will be working remotely but closely with the HQ team in Australia and the UK.
Three month probationary period followed by sign on bonus if successful.
Competitive remuneration; salary negotiable.
Candidate Requirements
4 years operations experience preferably with a global startup business property management or travel/accommodation.
Pionate to work in a high growth startup environment and looking to evolve into a leadership position within 12 months.
An ytical mind with the ability to manipulate data in a spreadsheet to get to insight. An autonomous and detailoriented individual that never misses the finer points.
Strong communication ss; high level of competence in written and verbal English in a casual and conversational manner.
An optimistic problem solver with an inherent love for helping people and relationship management. A cando person with a positive attitude.
A knack for picking up and optimizing business processes as well as building new processes.
G Suite Asana Zendesk Hubspot Shopify experience desirable.
Experience working with United Kingdom Australian or New Zealand markets is a bonus!
Hours: ANZ timezone (MondayFriday)
PTO: 20 days annually plus 6 days sick pay
Who we are
Our client is an Australian outdoor lifestyle startup that’s created a new category in the travel space: nature ondemand. Through our unique network of offgrid cabins we enable busy citybased people to leave the conventional 95 life and adopt a more flexible way of living filled with frequent connection to the outdoors. Currently we have 50 cabins settled in wilderness locations around Aus with the near future seeing our number of cabins grow rapidly as we look to expand throughout New Zealand and the United Kingdom.
This is where you come in. To be successful with our mission and to keep engaging with our customers and Hosts in a unique way we are looking to expand our Customer Engagement and Operations teams and build a remotebased team to help us do it. You’ll be coming in on the groundfloor and responsible for not only engaging with our customers on a personal level but also building the foundation of a key driver of our global strategy. We see you being someone with leadership in mind and the desire to be part of soing more than just a “job” we see this as an opportunity to take part in scaling a startup and are looking for the right people to help us do it.
Operations Specialist
About the role / responsibilities
Build relationships with our customers like hosts cabin managers and external tradespeople.
Respond to customer inquiries across channels (SMS email phone) to meet target metrics.
Learn the insandouts of our daily routines and procedures including but not limited to:
Triaging feedback to improve our cabins experience and operations
Coordinating and managing work orders for repairs & maintenance
Running payment processes for hosts and guests
Develop and maintain financial statements
Monitor and manage expenses within an elished budget
Inventory management including managing ordering fulfillment and logistics
yzing data to produce insights like occupancy rates and consumption of goods
Troubleing guest issues like gas outages or solar power failures.
Think creatively about ways in which we can optimize each host’s experience.
Master our internal booking system.
Various other tasks deemed necessary for the role
Job Details
This is a full time role that will flex across day shifts night shifts week days and weekends. Hours may change depending on the allocated market. You will be working remotely but closely with the HQ team in Australia and the UK.
Three month probationary period followed by sign on bonus if successful.
Competitive remuneration; salary negotiable.
Candidate Requirements
4 years operations experience preferably with a global startup business property management or travel/accommodation.
Pionate to work in a high growth startup environment and looking to evolve into a leadership position within 12 months.
An ytical mind with the ability to manipulate data in a spreadsheet to get to insight. An autonomous and detailoriented individual that never misses the finer points.
Strong communication ss; high level of competence in written and verbal English in a casual and conversational manner.
An optimistic problem solver with an inherent love for helping people and relationship management. A cando person with a positive attitude.
A knack for picking up and optimizing business processes as well as building new processes.
G Suite Asana Zendesk Hubspot Shopify experience desirable.
Experience working with United Kingdom Australian or New Zealand markets is a bonus!
Employment Type
Full Time
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