FMC Receiving Officer

Roles and responsibilities

1. Product Handling and Distribution:

• Product Movement: Ensure the timely movement of FMCG products from warehouses to retail outlets, distribution centers, or directly to customers.
• Stock Monitoring: Monitor and track the stock levels of products, ensuring that there is no overstocking or stockouts in stores or warehouses.
• Product Labeling and Packaging: Ensure products are properly labeled and packaged according to company and regulatory guidelines to maintain product integrity.
• Shelf Management: For those involved in field or retail, ensure products are properly displayed on shelves, ensuring products are easy for customers to locate and that shelves are always fully stocked.

2. Quality Control and Compliance:

• Quality Assurance: Ensure that all products meet the required quality standards, both in terms of manufacturing and delivery to the consumer. This may include checking product packaging, labeling, and expiration dates.
• Regulatory Compliance: Adhere to all legal and industry regulations related to product safety, quality, and labeling. This can include compliance with health, safety, and environmental regulations.
• Product Inspections: Regularly inspect products to ensure they meet internal and external quality benchmarks before distribution.

3. Customer Interaction and Sales Support:

• Customer Service: For FMC employees in customer-facing roles, assist customers by answering queries, providing product information, and resolving issues related to product orders or deliveries.
• Sales Support: Provide support to sales teams by organizing product demonstrations, managing promotional activities, or collecting feedback from customers.
• Field Sales or Merchandising: If the employee is in a field sales role, they may be responsible for driving product sales in stores, creating demand, negotiating with retail partners, and increasing product visibility.

Desired candidate profile

1. Operational Skills:

• Understanding of inventory management and supply chain processes.
• Familiarity with ERP systems or similar software for tracking inventory, orders, and shipments.
• Basic knowledge of quality control processes and standards.

2. Customer-Centric:

• Excellent communication and interpersonal skills to interact with customers, vendors, and internal teams.
• Ability to handle customer complaints and resolve issues in a professional manner.

3. Physical and Organizational Skills:

• Ability to handle physical tasks such as lifting and moving products (especially in warehouse or manufacturing settings).
• Strong organizational skills to ensure products are accurately tracked and stocked.

4. Problem-Solving:

• Ability to identify issues quickly and provide solutions in fast-paced, high-pressure situations.

5. Time Management:

• Ability to manage time effectively, especially in fast-paced environments where deadlines and deliveries are critical.

6. Knowledge of Safety Procedures:

• Awareness of workplace safety protocols and adherence to health and safety guidelines to ensure a safe working environment.