Application Support Analyst
Application Support Analyst
Posted on :
19-11-2024
Employer Active
1 Vacancy
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Monthly Salary
60000 - 125000
Vacancy
1 Vacancy
Posted on :
19-11-2024
Job Description
About the Client:
A leading and awardwinning Australian IT services and solutions provider Data#3 Limited (DTL) is focused on helping customers to harness the power of people and technology for a better future.
Built on a foundation of over 45 years experience combined with worldleading vendor technologies Data#3 is constantly evolving its solutions and services to enable its customers success. Leveraging solutions such as cloud modern workplace security data & analytics and connectivity combined with Data#3 s services across consulting project services and managed services Data#3 is delivering the digital future.
Listed on the ASX in 1997 Data#3 reported revenues of $2.2 billion in the 2022 financial year and has more than 1200 employees. Headquartered in Brisbane it has facilities across 12
Job Summary:
As an Application Support Analyst youll play a crucial role in troubleshooting and resolving application incidents and requests within agreed SLAs. Youll leverage your expertise to innovate and implement process improvements collaborate with vendors to ensure effective support and manage application lifecycles to meet best practice standards.
Job Responsibilities:
- Minimum 3 years working within a similar role
- Experience working within a technical customer servicefocused role
- Advanced knowledge of Microsoft Citrix (or other Remote Access technologies) Cloudflare
- Experience with software such as Service & cloud technologies within MS Azure
- Demonstrated experience working with Windows System and domain administration
- SQL Database configuration and administration capabilities
- Foundational understanding of networking technologies and concepts preferably for: Infoblox Fortinet and Cisco
- Knowledge of ITSM tools and ServiceNow (highly desirable)
- Experience working within an Agile environment
- Experience working with crossfunctional teams
- Highly developed written and oral communication with internal and external stakeholders at all organizational levels
- Highly developed interpersonal skills
- Highly developed organizational skills
- Highly developed troubleshooting incident management and problem resolution skills
- Highly developed analytical and critical thinking skills
- Ability to manage conflicting priorities while maintaining a high level of attention to detail
- Ability to work collaboratively and effectively individually and within team environments fostering synergy and achieving collective goals
- Ability to effectively identify issues explore innovative solutions and make wellreasoned decisions
- Ability to effectively present to groups and individuals
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from Monday to Friday AU hours
- Must be amenable to reporting to our Makati or BGC office as required
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Minimum 3 years working within a similar role Experience working within a technical customer service-focused role Advanced knowledge of Microsoft, Citrix (or other Remote Access technologies), Cloudflare Experience with software such as Service & cloud technologies within MS Azure Demonstrated experience working with Windows System and domain administration SQL Database configuration and administration capabilities Foundational understanding of networking technologies and concepts, preferably for: Infoblox, Fortinet, and Cisco Knowledge of ITSM tools and ServiceNow (highly desirable) Experience working within an Agile environment Experience working with cross-functional teams Highly developed written and oral communication with internal and external stakeholders, at all organizational levels Highly developed interpersonal skills Highly developed organizational skills Highly developed troubleshooting, incident management, and problem resolution skills Highly developed analytical and critical thinking skills Ability to manage conflicting priorities while maintaining a high level of attention to detail Ability to work collaboratively and effectively individually and within team environments, fostering synergy and achieving collective goals Ability to effectively identify issues, explore innovative solutions, and make well-reasoned decisions Ability to effectively present to groups and individuals Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from Monday to Friday, AU hours Must be amenable to reporting to our Makati or BGC office as required
Employment Type
Full Time
Key Skills
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