Application Support Analyst
Application Support Analyst
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Job Description
The Application Support team are a 2ndline response team who are fully supported to be able to address core application issues that may arise for our 4000 PA colleagues. The Application Support Analyst role focuses on support maintenance and delivery across a wide range of applications such as SharePoint Online O365 Dynamics 365 Peoplesoft Financials Concur Power BI. Providing resolution to support calls logged with our service desk. Ensuring all support tickets are managed against SLA.
This is a customerfacing role requiring excellent verbal and written communication skills with the ability to speak to users of varying technical levels. We strive to review and improve how to get the best out of these technologies. This will ensure that this role stays current and in demand. Being based in the Cambridge office we predominantly support our users by phone email and inperson delivering excellent customer service.
The Application Support team provides a great platform to expand your experience and skills needed for support. Onthejob training and access to our training platforms will help understanding whilst further developing your career at PA.
Flexible working We are guided by our client work and needs; however you have autonomy to manage your time and diary to suit your work/life balance.
Qualifications :
Good problemsolving skills with attention to detail
Understanding and experience in any of the following software:
MS SharePoint Online Copilot
MS Dynamics 365 Sales
Peoplesoft Financials
SQL Excel Power Automate Power Apps or other Power Platform suites
We know the skillgap and somewhat need to tick every box can get in the way of meeting brilliant candidates so please dont hesitate to apply wed love to hear from you.
Apply today by completing our online application
Additional Information :
The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance Strategy and Enterprise Architecture Infrastructure Data and Analytics Enterprise Solutions Cyber Security and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar delivering end to end support for our users and includes the Global Service Desk 2nd line Mac and Application Support teams Operations and Software Compliance team.
Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds identities and minds embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity bringing ingenuity to life.
Find out more about Life at PA here.
We are dedicated to supporting the physical emotional social and financial wellbeing of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charitybased initiatives
- Annual performancebased bonus
- PA share ownership
- Tax efficient benefits (cycle to work give as you earn)
We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
