Player Service Supervisor
Player Service Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Rate of Pay: $22.66/hr
Position Overview:
As a Player Service Supervisor at Fairmont Grand Del Mar you will play a key role in supporting the Golf Operations Manager by overseeing the Player Services team ensuring the highest levels of service efficiency and member satisfaction. This position requires a proactive leader who embodies our commitment to exceptional service club standards and safety while also serving as a welcoming presence for all members and guests.
Key Responsibilities:
- Service Excellence & Club Representation
- Act as an ambassador of Fairmont Grand Del Mar upholding values of courtesy professionalism and discretion with all colleagues members and guests.
- Greet each member and guest warmly ensuring a consistent positive experience throughout the facility.
- Operational Oversight & Cleanliness
- Support the Golf Operations Manager and Head Golf Professional by monitoring and evaluating team activities across all service areas (valet range bag and caddie).
- Ensure each area is wellmaintained clean and wellstocked with amenities addressing any immediate needs for ordering supplies or maintenance.
- Training & Development
- Serve as the primary trainer for the department using established resources to support new team member onboarding and ongoing skill development.
- Promote ongoing knowledge growth by encouraging team participation in training sessions and seminars relevant to golf operations and service excellence.
- Event Support
- Support the Head Golf Professional with tournament preparation and other departmental needs ensuring smooth event operations.
- Safety Compliance
- Uphold all Club safety regulations participating in ongoing safety seminars and attending resortwide safety meetings as required.
- Club Standards & Appearance
- Maintain a polished and professional appearance following Fairmont Grand Del Mar grooming standards.
- Adhere to Club dress code policies ensuring uniforms are clean and pressed with appropriate footwear.
Division: GOLF
Department: Golf Operations
Position: Player Service Supervisor
Reports To: Golf Operations Manager & Head Golf Professional
Qualifications :
Qualifications:
- Experience & Skills
- Valid drivers license required with two or more years of experience in a supervisory role or relevant golf service background.
- Exceptional customer service skills with the ability to communicate effectively in English with members guests and colleagues.
- Familiarity with golf club operations including basic club repair and an understanding of members individual preferences.
- Flexibility to work weekends holidays and evenings as required.
- Physical Requirements
- Ability to lift or carry up to 50 lbs and push or pull up to 30 lbs.
- Ability to stand for extended periods work outdoors and operate golf carts and other vehicles on uneven terrain.
Physical dexterity required for repetitive arm movements bending kneeling and squatting.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
