Operations Manager
Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Capacity planning and staffing plans for the process based on medium term business forecast.
- Negotiating and finalizing SLAs with the Client.
- Establishing a review/ reporting mechanism with the Client.
- Developing and approving incentive plans.
- Be a Champion for process & performance improvement projects.
- Develop case studies show case the business and participate in business acquisition.
- Review progress of attrition action plans and check effectiveness.
Qualifications:
- Graduation (in any stream) or diploma
- Minimum 10 years of work experience in Business Process Offshoring.
- Candidates should have at least six year of supervisory experience in international Voice and/or back office business.
- At least 35 years BPO Operations Management experience in a Customer Service (BFSI Preferred)
- Voice and/or Back office Operations
Employment Type
Full Time
