NCDIT - System Administrator- Senior Jobs in Expert Technology Services in Raleigh, NC - USA

NCDIT - System Administrator- Senior

Expert Technology Services

Posted on : 15-11-2024

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1 Vacancy

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Job Location

Raleigh, NC - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 15-11-2024

Job Description

NCDIT needs an excellent desktop support for activities such as troubleshooting software installs PC replacements imaging equipment inventories PC maintenance applying critical updates documenting tickets customer onboardings and offboardings.

***This is an onsite position.

System AdminMidLevel Contractor Job Description EEM Support

Supportcustomers using good customer service skills including the ability tocommunicate to both technical and nontechnical customers
Utilize moderateknowledge and demonstratable skills of Windows OS & M365 to support ourcustomers & to work with internal teams
Image orprovision new equipment hardware & provide to customer
Use strongorganizational skills to track onboarding & shipping activities based oncustomer requests.
Follow assetmanagement processes to ensure proper customer billing
Documentwork activities in ServiceNow
Testing Intuneprocesses for Tier 3 team & providing feedback
Testupgrades and software changes
Installsoftware following security & internal processes
Troubleshootcustomer issues
Provideinstruction while troubleshooting for remote customers
Assist withdeveloping team processes & a knowledge base
Basicunderstanding of MECM Active Directory Tanium Intune & Beyond Trust
Basicknowledge of Macintosh Apple devices with a willingness to learn
Work withvendors on warranty cases
Collaboratewith internal teams on technical issues
Work onspecial projects as needed

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceSupport customers using good customer service skills including the ability to communicate to both technical and nontechnical customersRequired5YearsUtilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teamsRequired5YearsImage or provision new equipment hardware & provide to customerRequired5YearsUse strong organizational skills to track onboarding & shipping activities based on customer requests.Required5YearsFollow asset management processes to ensure proper customer billingRequired5YearsTesting Intune processes for Tier 3 team & providing feedbackRequired5YearsTest upgrades and software changesRequired5YearsInstall software following security & internal processesRequired5YearsBasic understanding of MECM Active Directory Tanium Intune & Beyond Required3YearsBasic knowledge of Macintosh Apple devices with a willingness to learnRequired3Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirementQuestion2All work must be completed onsite. Do you agree to this requirementQuestion3What is your candidates email addressQuestion4How soon can your candidate start if selected for this opportunityQuestion5Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS reqQuestion6Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor Please be sure to notify a CAI Account Manager if your candidates employee status changes.Question7Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another countryQuestion8Candidates submitted above the hourly Vendor Rate of $62.00 may not be considered for this assignment. Do you agree to this requirementQuestion9Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirementQuestion10Have you thoroughly validated and attest to the accuracy of the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Expert Technology Services

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NCDIT - System Administrator- Senior

Expert Technology Services

Job Description

Employment Type

Company Industry

Key Skills

About Company

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