Fairmont Gold Supervisor
Fairmont Gold Supervisor
Posted on :
18-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Summary of Responsibilities:
Reporting to the Fairmont Gold Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently provide professional friendly and engaging service ensuring a seamless experience for guests throughout their stay.
- Deliver exceptional concierge services offering guests personalized information about local attractions restaurants theatres special events tickets and available excursions.
- Develop and maintain strong relationships with guests to foster loyalty to Fairmont Gold and enhance the guest experience.
- Build and maintain contacts with business partners local community members and Fairmont Gold counterparts across the Fairmont Hotels & Resorts network.
- Oversee Fairmont Gold reservations ensuring all guest requests are met and all standards are maintained.
- Assist guests in the Fairmont Gold Lounge offering food and beverage service and maintaining a high standard of hospitality.
- Manage operational tasks across the pantry lounge and Fairmont Gold desk ensuring efficient service delivery.
- Address guest concerns promptly logging and notifying the appropriate departments to ensure timely resolution.
- Ensure compliance with departmental policies procedures and safety standards.
- Demonstrate a commitment to exceeding guest expectations by providing a personalized curated experience that anticipates their needs.
- Perform all front desk duties including accurately posting charges assisting with checkin/checkout procedures auditing and reporting.
- Ensure a seamless arrival and departure experience for all guests with particular attention to VIPs and market mix coordination.
- Resolve guest service challenges ensuring issues are tracked and followed up on for effective service recovery.
- Must be available for shift work including weekends mornings and evenings.
- Other duties as assigned.
Qualifications :
Qualifications:
- A minimum of 2 year of prior Front Desk experience in a large hotel setting.
- Proficiency with Opera or a similar Property Management System and strong computer skills including Microsoft Windows applications are required.
- Previous working experience in Royal Service and or dealing with guest recovery systems.
- A University or College degree in Hotel/Hospitality Management is preferred.
- Certifications in Serving It Right and Food Safe are considered assets.
- Professional appearance and exceptional guest service skills with sophisticated verbal and written communication abilities.
- Strong interpersonal and problemsolving skills with the ability to lead by example and work effectively under pressure in a fastpaced environment.
- Knowledge of Metro Vancouver including its history activities and attractions is beneficial.
- Ability to manage multiple tasks and priorities while maintaining focus on guest needs staying calm and courteous at all times.
- Demonstrated reliability responsibility and the ability to work both independently and as part of a team.
- Flexibility to work various shifts including weekends early mornings and late nights.
Physical Aspects of Position (include but are not limited to)
Frequent standing and walking throughout shift
- Occasional kneeling pushing pulling lifting up to 30lbs.
- Occasional ascending or descending ladders stairs and ramps
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
