Barista

Roles and responsibilities

• The ability to follow proper payroll and uniform procedures.
• The ability to handle all monies and keep bank floats from the hotel.
• The ability to requisition, pick up, verify, and put away all requisitions for non-alcoholic beer, juices, soft drinks and food items used for the bar areas.
• The ability to offer guests of the bar an enjoyable, expertly served beverage experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
• The ability to stock the bar areas with non-alcoholic beer, juices, soft drinks, glassware and condiments.
• The ability to develop a complete working knowledge of the menu items and their ingredients and preparation.
• The ability to develop a complete working knowledge of all products served by the bar, i.e. non-alcoholic beers, cocktails, specialty drinks, etc.
• The ability to understand the menu and the daily specials as well as what is not available.
• The ability to check and recheck the bar during service.
• The ability to ensure that all details of service are performed properly and that every guest receives the highest quality of service.
• The ability to utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• The ability to ensure proper pouring, mixing, blending, etc. of drinks.
• The ability to service all drinks for service bar area, guests and the bar area.
• The ability to ensure proper service of all food items to guests.
• The ability to keep the bar area neat and tidy at all times clearing dishes and glassware whenever possible.
• The ability to ensure that the bar is stocked and all side opening and closing duties are completed.
• The ability to greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
• The ability to change ashtrays, serve cigarettes and wipe down bar area.
• The ability to answer telephones according to Four Seasons' standards and take reservations or provide information regarding the bar or any other hotel service.
• The ability to recognize and address potential disruptive or undesirable guests.
• The ability to report any accident immediately, no matter how minor, to a manager.
• The ability to handle a guest walk out.

Desired candidate profile

Good reading, writing and oral proficiency in the English language, Arabic would be beneficial
1 year bartending and/or related food and beverage serving experience
Good knowledge of beverages and mixed drinks

What We Offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Coffee Knowledge: A deep understanding of coffee beans, brewing methods, and espresso drinks is crucial. Baristas should know about different coffee varieties, roasting styles, and how to create the perfect espresso shot.
Customer Service Skills: Excellent communication and interpersonal skills are essential for building rapport with customers, handling complaints, and ensuring a positive experience.
Attention to Detail: Precision is key when preparing coffee and espresso-based drinks to ensure consistency and quality.
Multitasking: Baristas often work in fast-paced environments, juggling multiple orders at once, preparing different drinks simultaneously, and interacting with customers.
Creativity: Especially for making specialty drinks and latte art, creativity can help distinguish a barista’s work and create a memorable customer experience.
Time Management: Ability to manage time efficiently during busy periods, ensuring that all drinks are prepared quickly and correctly while maintaining a high level of quality.
Physical Stamina: The role requires standing for extended periods, as well as lifting and carrying heavy bags of coffee beans or other supplies.
Knowledge of Equipment: Familiarity with using and maintaining espresso machines, grinders, and other coffee-making equipment is essential.
Problem-Solving Skills: The ability to think on your feet and resolve issues related to orders, equipment, or customer complaints is important.
Patience and Positivity: Dealing with a range of customers, from those who are indecisive to those who are in a rush, requires patience, a positive attitude, and resilience under pressure.