Guest Service Attendant

Roles and responsibilities

Customer-Focused: You love helping others and have a natural ability to provide excellent service.
Friendly & Approachable: You enjoy meeting new people and making them feel at ease.
Detail-Oriented: You pay attention to the little things to ensure everything runs smoothly.
Team Player: You work well with others and help make the work environment positive and productive.
Flexible & Reliable: You’re available to work various shifts, including weekends and holidays, and you show up ready to make an impact.

At Four Seasons Sharm El Shiekh, we offer more than just a job – we offer a place where you can grow and make a difference!

Competitive pay
Employee benefits, including health, dental, and vision coverage
Opportunities for advancement within our company
Employee discounts on accommodations, dining, and services
A fun, dynamic team environment that celebrates every guest’s experience
Training and development to help you build your career in the hospitality industry.

1. Guest Reception and Check-In/Check-Out
Welcoming Guests: Greet guests as they arrive, ensuring a friendly and professional atmosphere. Offer assistance with their luggage, direct them to the reception, or provide any immediate help they may need.
Check-In and Check-Out: Assist guests with checking in and out of the facility, ensuring the process is smooth, efficient, and aligned with company policies.
Guest Registration: Verify guest details, complete necessary paperwork, and input information into the system (e.g., booking details, special requests).
Room Assignment: Assign rooms based on guest preferences and availability, offering any upgrades or special requests where possible.
2. Guest Assistance and Services
Providing Information: Answer guests’ questions about the property, services, local attractions, amenities, and policies. Provide guidance on transportation options, dining recommendations, or entertainment choices.
Handling Requests: Address guests’ special requests (e.g., room service orders, wake-up calls, extra amenities, or special accommodations).
Assisting with Issues: Resolve any guest issues or complaints promptly and professionally, including room problems, billing issues, or service complaints. Ensure that guests leave with a positive experience, even if problems arise.
Assisting with Reservations: Help guests make restaurant reservations, book tours, or schedule transportation, as needed.
3. Housekeeping Coordination
Room Maintenance Requests: Coordinate with housekeeping to ensure that rooms are cleaned and maintained to guest standards. This includes making sure rooms are ready on time and accommodating any special cleaning or maintenance requests.
Ensuring Comfort: Ensure rooms are stocked with necessary items (e.g., towels, toiletries, and bedding) and any special guest requests (e.g., pillows, blankets, or baby cots) are fulfilled.
Lost and Found: Manage any lost items by coordinating with the housekeeping department and keeping accurate records of found items for guests who inquire.

Desired candidate profile

• Excellent Communication Skills: Strong verbal and written communication skills to engage with guests, resolve issues, and provide clear information.
• Customer Service Orientation: A friendly, approachable, and professional demeanor with a focus on ensuring a positive guest experience.
• Problem-Solving Ability: Quick thinking and effective problem-solving skills to handle guest complaints, service challenges, and emergencies.
• Attention to Detail: Being attentive to guests’ needs, noticing small details that improve their experience, and ensuring accuracy in service delivery.
• Multitasking Ability: Capability to manage multiple guest needs and requests at the same time while maintaining a high level of service.
• Organization: Ability to stay organized, manage reservations, guest records, and other administrative tasks efficiently.
• Patience and Empathy: Dealing with upset or dissatisfied guests in a calm and empathetic manner.
• Technology Proficiency: Familiarity with hotel management systems, reservation software, and other technology used to manage guest services.
• Physical Stamina: As the role may require standing, walking, or lifting (in some cases), physical stamina is important.