People and Culture Coordinator

Roles and responsibilities

Four Seasons Hotel Alexandria is looking for a People and Culture Coordinator who will provide support to People & culture Department and respond to inquiries in an efficient, courteous and professional manner to achieve maximum employee, applicant or vendor satisfaction while complying with all Four Seasons’ policies.

What Will You Do

• The ability to treat all employees in a friendly and courteous manner the employees are our guests.
• The ability to process confidential information without compromising the nature of the material or information.
• The ability to answer telephone calls (keeping with Four Seasons Regent standards), offering information, verifying present/past employment & handling personal calls for employees.
• The ability to greet applicants and employees and handle all questions in a friendly manner.
• The ability to screen applicants, do reference checks, forward applications to Department Heads and Division Heads, mail form letters, process new hires, and complete new hire files.
• The ability to process and route incoming and outgoing mail including all communication with Home Office.
• The ability to check the office mail a minimum of twice daily.

• Employee Onboarding and Offboarding

• Onboarding New Employees: Coordinate the onboarding process for new hires, which includes setting up orientation sessions, providing company resources, and ensuring a smooth transition into the company.
• Facilitating Training: Organize and schedule training sessions for new employees, covering company policies, procedures, and other essential topics.
• Exit Interviews and Offboarding: Assist with offboarding procedures when an employee leaves the company, including conducting exit interviews, processing final paperwork, and ensuring a smooth transition.

• 2. Employee Engagement and Culture Development

• Fostering Positive Culture: Help develop and maintain an inclusive, positive, and collaborative workplace culture, aligning with the company’s values and mission.
• Employee Engagement Initiatives: Assist in organizing events, workshops, team-building activities, and celebrations to keep employees motivated, connected, and engaged.
• Recognition Programs: Support programs that recognize and reward employees for their achievements, such as Employee of the Month or long-term service awards.
• Surveys and Feedback: Assist in the design and administration of employee engagement surveys, gather feedback, and share insights with HR or leadership teams for continuous improvement.

Desired candidate profile

• Strong Communication Skills: The ability to communicate effectively and clearly with employees, leadership, and external parties.
• Organizational Skills: Excellent organizational abilities to manage employee records, coordinate multiple tasks, and track various HR processes.
• Problem-Solving Abilities: The ability to address employee concerns, resolve conflicts, and navigate difficult situations with diplomacy and discretion.
• Interpersonal Skills: Building strong relationships with employees and stakeholders at all levels of the organization is key to creating a positive work environment.
• Attention to Detail: Ensuring that all HR documentation, policies, and processes are accurate and compliant.
• Discretion and Confidentiality: Handling sensitive employee information with discretion and maintaining confidentiality.
• Knowledge of HR Software: Familiarity with HR management systems (HRMS), payroll systems, and other software commonly used in human resources management.
• Adaptability: The ability to adapt to changes in HR policies, workplace culture, and employee needs.
• Cultural Sensitivity: Being aware of and promoting diversity and inclusion within the workplace.