Spa Attendant

Roles and responsibilities

1. Guest Assistance and Hospitality

• Welcoming Guests: Greet guests upon arrival, providing a warm, friendly, and professional welcome.
• Guest Orientation: Explain the spa’s amenities, services, and facilities to guests, including the use of saunas, steam rooms, hot tubs, and relaxation areas.
• Escort to Treatment Rooms: Escort guests to their treatment rooms or designated relaxation areas, ensuring they are comfortable and informed about the process.
• Assisting with Special Requests: Respond to guest needs such as providing extra towels, blankets, or personal items (e.g., slippers, robes).
• Providing Information: Answer questions about spa services, packages, pricing, and health or wellness recommendations.

2. Facility Maintenance and Cleanliness

• Maintaining Cleanliness: Ensure all areas of the spa, including treatment rooms, waiting areas, bathrooms, locker rooms, and relaxation lounges, are clean and well-maintained.
• Laundry and Towels: Regularly replace used towels, robes, and other linens, and ensure the laundry is properly handled.
• Stocking Supplies: Monitor and restock supplies such as toiletries, skincare products, and fresh towels in locker rooms and treatment areas.
• Sanitation: Follow strict cleanliness and sanitation protocols, particularly in high-touch areas such as locker rooms, restrooms, and pools or hot tubs.

3. Supporting Spa Therapists and Service Providers

• Preparation of Treatment Rooms: Ensure that treatment rooms are properly set up for therapists or estheticians before and after each session, including arranging necessary products, equipment, and linens.
• Post-Treatment Cleanup: Clean and disinfect treatment rooms after each use to ensure readiness for the next guest.
• Assisting Therapists: Provide support to spa therapists by delivering towels, products, or other materials needed during treatments.

4. Guest Comfort and Relaxation

• Ensuring Comfort: Make sure that guests feel comfortable, relaxed, and at ease during their visit. This may involve providing warm drinks, calming music, or assistance with choosing spa treatments.
• Temperature and Ambiance: Adjust the room temperature, lighting, and music to suit the guest's preferences or maintain a tranquil atmosphere.
• Monitoring Spa Areas: Monitor areas such as saunas, pools, and steam rooms to ensure guest safety and comfort, offering assistance if needed.

5. Spa Operations Support

• Booking and Scheduling Support: Assist with the booking or rescheduling of treatments and services, or work alongside reception staff to ensure smooth check-in/check-out processes.
• Spa Equipment Management: Ensure spa equipment (e.g., massage tables, chairs, or jacuzzi) is in working order and report any issues to the supervisor.
• Safety and Emergency Procedures: Be familiar with emergency evacuation protocols and procedures, as well as handling minor injuries or situations (such as a guest feeling faint or overheated).
• Spa Inventory: Monitor inventory levels for spa products (e.g., lotions, oils, creams) and inform management when stock is running low.

Desired candidate profile

Strong Communication Skills: Ability to engage with guests politely, answer questions, and address concerns.
Attention to Detail: Ensuring all aspects of the guest experience are perfect, from cleanliness to guest comfort.
Customer Service Orientation: A friendly, helpful, and patient attitude, with a focus on making guests feel welcome and relaxed.
Physical Stamina: The job can require a lot of walking, standing, and light physical tasks like carrying towels or preparing treatment areas.
Time Management: Ability to prioritize tasks and manage multiple responsibilities simultaneously.
Professional Appearance and Conduct: Adherence to grooming and appearance standards, as well as maintaining a calm and composed demeanor.
Record Keeping: Assist with basic administrative tasks like filling out guest feedback forms or recording guest preferences and needs.
Providing Product Information: Inform guests about available retail products (e.g., skincare or wellness items) and make recommendations where appropriate.
Handling Payments: Depending on the spa’s setup, assist with collecting payments or tips from guests after services are rendered.
Maintaining Spa Ambience: Ensure the overall atmosphere of the spa is serene and tranquil, including lighting, fragrance, music, and temperature settings