Branch Operations Manager

About Us:

Carbiz is an industry leader in allinone accident management services simplifying the process of getting customers back on the road after an accident. With 7500 5star reviews and recognized by Product Review awards in 2023 and 2024 we are a trusted provider of likeforlike accident replacement vehicles. Our commitment to quality and customer satisfaction sets us apart in the industry.

We pride ourselves on a teamfirst culture with limitless growth opportunities and a commitment to our core values:

• Love what we do Were passionate about delivering for our customers team and partners every time.
• Better than yesterday We continuously grow learning from our experiences.
• Win with trust We lead the market by being reliable trusted and helpful.
• Collaborative core We work smarter together.
• Valuing people We respect our team encourage development and reward performance.

Perks & Benefits:

• Bonus Incentive Scheme Additional earning potentials through various streams of bonus incentives.
• Employee Wellbeing Program Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety mental and physical wellbeing.
• Company Drive Car & Fuel Allowance
• Exclusive Discounts Access special offers and discounts through platforms like SWAG/Employment Hero and Flare.
• Team Celebrations Monthly team lunches birthday celebrations and festive gatherings for major events.
• Career Development Ongoing training mentorship and opportunities for growth.
• Study Assist Program We support your growth by contributing to your educational pursuits.

About the Role:

As the Branch Operations Manager you will oversee daily branch activities to ensure smooth operations and exceptional service. Key responsibilities include:

• Managing daily branch operations from vehicle cleaning and maintenance to scheduling deliveries planning routes and driver allocation.
• Supporting Customer Service Executives (CSEs) to deliver excellent customer service by ensuring vehicle cleanliness and presentation.
• Mentoring and coaching team members to foster a highperformance culture.
• Collaborating with other branches and crossfunctional teams to streamline deliveries vehicle swaps and pickups.
• Building and maintaining relationships with repairers and clients for effective communication and support.
• Ensuring CSEs meet their targets complete tasks on time and contribute to branch and company KPIs aligned with Carbizs values.
• Performing ad hoc administrative and operational tasks as needed.
• Complying with company policies particularly WHS standards to maintain a safe work environment.

About You:

• Proven experience in a similar operations management role ideally within automotive car rental or logistics.
• Strong team leadership and development skills.
• A customerfocused approach with experience managing relationships and delivering exceptional service.
• A track record of meeting operational targets and improving efficiency.
• The ability to multitask and prioritise effectively in a fastpaced environment.
• Strong problemsolving skills and attention to detail.

Apply Now:

If youre ready to step into a Branch Operations Manager role with a growing peoplefocused company click APPLY and our Talent Team will be in touch!