Customer Care Engineer with Italian
Customer Care Engineer with Italian
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a proposal engineering role responsible for handling low complexity MRO (Tier 0) requests for quotes for MSOL products and turning those RFQs into Orders by sending customers an accurate and ontime quote ensuring requests are handled at a high quality accurately and in time.
SPECIFIC JOB RESPONSIBILITIES
- Identify customer needs understand basic technical requirements liaise with customers sales teams and factories (as needed) and determine the corresponding product to be offered
- Configure the products to validate the model number confirm price and lead time
- Verify that purchase orders are in accordance with the offered technical proposal and commercial terms. Help resolve any technicalrelated issues that may occur with the customer
- Assist other departments in solving low technical complexityrelated issues on existing quotes and associated orders
- Specify a delivery time for the selected products.
- Act as a liaison between sales offices factories and customers.
- Provide general support for sales offices.
- Develop and maintain a sound knowledge of products and applications.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- University degree in Engineering (Process Engineering)
- 13 years experience in a similar position or a commercial environment (technical support quotations technical sales);
- Languages: Englishadvanced level;
- PC skills: MS Office Internet
Employment Type
Full Time
