Customer Care Engineer with German
Customer Care Engineer with German
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
SPECIFIC JOB RESPONSIBILITIES
- Review the Request for Quote (RFQ) received from the companys locations across Europe.
- Identify customer needs understand basic technical requirements liaising with customers sales teams and factories (as needed) and determine corresponding product to be offered
- Configure the products to validate the model number confirm price and lead time
- Create a quote in Oracle and submit the proposal to customers on time technically and commercially accurate
- Verify that purchase orders are in accordance with the offered technical proposal and commercial terms. Help resolving any technicalrelated issues that may occur with the customer
- Occasionally Engage with customers communicating in a professional manner with highest standards
- Assist other departments in solving low technical complexity related issues on existing quotes and associated orders
- Specify a delivery time for the selected products.
- Act as a liaison between sales offices factories customers.
- Provide general support for sales offices.
- Develop and maintain a sound knowledge of products and applications.
- Drawup specific activity reports.
REQUIRED QUALIFICATIONS AND EXPERIENCE
- University degree in Engineering;
- 13 years experience in a similar position or in a commercial environment (technical support quotations technical sales);
- Languages: Englishadvanced level;
- PC skills: MS Office Internet.
Employment Type
Full Time
