English Speaking Customer Support - Native or C2
English Speaking Customer Support - Native or C2
Posted on :
15-11-2024
Employer Active
1 Vacancy
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Job Description
Tasks
- Provide highquality customer support via live chat email and other communication channels.
- Assist players with inquiries related to accounts payments technical issues and gameplay.
- Resolve customer issues promptly and professionally ensuring high satisfaction rates.
- Collaborate with other departments to escalate and resolve complex issues.
- Maintain a deep understanding of company policies promotions and offerings.
- Ensure compliance with regulatory guidelines and company procedures.
Requirements
- Native or C2level English proficiency (essential).
- Previous experience in online customer support preferably in the iGaming industry.
- Strong communication and problemsolving skills.
- Ability to work in a teamoriented and fastpaced environment.
- Techsavvy with knowledge of support tools and software (CRM experience is a plus).
- Flexible availability including evenings weekends and holidays as required.
Benefits
Competitive salary along with 10% bonus based in KPIS
Employment Type
Full Time
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