Service Support Team Leader
Service Support Team Leader
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Liaise with the Service Support Manager to gain an understanding of the business requirements regularly
- Actively monitor and develop career and succession planning within reporting lines in addition to conducting regular oneonone meetings with all direct reports
- Companys current system constant monitoring improvement proposals testing
- Motivate performance manage and develop your team to the necessary Company standards
- Quality assurance of provided service by Service Support Specialists
- Liaising with other departments to ensure that all policies and procedures are in line with licensing requirements and Company guidelines.
- Organize all needed training and development workshops for subordinates development
- Acting as the key point of escalation for any highlevel issues that affect Global Service Support
- Ad hoc projects lead and/or participate in business unit projects.
- Support studios in Satellite locations
- Maintain and supervise all projects within the Service Support department
- Lead and supervise work performance of Service Support Specialists
Qualifications :
- Excellent written and verbal communication skills
- Ability to multitask and perform well under pressure
- Strong problemsolving skills with the ability to make quick informed decisions
- High level of professionalism and ability to maintain confidentiality
- Strong interpersonal skills to foster collaboration and teamwork
- Analytical mindset with a proactive actionoriented approach
- At least six months of experience in a service support or team leader position
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
