telesales representatives job description includes:
Generating sales: Making phone calls to potential and existing customers to close sales and meet quotas
Customer service: Providing support to customers answering questions and resolving complaints
Building relationships: Maintaining positive relationships with customers and nurturing them through postsales support
Market research: Conducting market research and staying up to date on industry trends
Sales reporting: Preparing sales reports and comparing competitors offers
Lead generation: Identifying potential customers and converting leads into sales
Product knowledge: Researching products and services and introducing them to customers
Customer records: Keeping records of customer conversations feedback and purchase orders
Following scripts: Using sales scripts to qualify prospects and close deals
Updating customers: Informing customers about new products and offers and recording their reactions
Handling rejection: Dealing with customer rejection
Telesales representatives are also known as telemarketers outbound sales associates lead generation specialists and customer acquisition executives.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation