Danish-Speaking Airline Customer Support Advisor
Danish-Speaking Airline Customer Support Advisor
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Job Description
Job Title: DanishSpeaking Airline Customer Support Advisor
Location: Warsaw Poland (Aleja Solidarnoci 171 SPARK B Office)
Start Date: November 25 2024 or January 13 2025
Languages Required: Danish (C1) English (B2)
Schedule: Monday Friday (07:00 19:00) Saturday Sunday (09:00 18:00) with weekend shifts twice a month
Salary: 9550 PLN gross/month
Contract: FullTime Employment Contract with initial 3month probation
Your Role in the SkyHigh World of Airline Support
Are you ready to be the friendly voice behind one of the most beloved Nordic airlines As a Customer Support Advisor youll be helping travelers navigate everything from booking tickets to arranging special requests. Youll be based in our vibrant Warsaw office with the opportunity to work in a hybrid model after 36 months.
Your Mission
- Danish Expertise: Assist customers with bookings cancellations refunds and flight changes through calls and chats in Danish.
- Customer Care: Handle special requests such as wheelchair assistance pet travel and other unique needs to make each journey seamless.
- Advisor Extraordinaire: Provide information on flights ticket policies fares and services contributing to a topnotch customer experience.
- Payment and Purchase Help: Guide customers through ticket purchases and payment options.
- Travel Troubleshooting: Support customers experiencing travel challenges ensuring they get the help they need when they need it.
What Youll Bring
- Language Proficiency: Fluent Danish (C1) and good command of English (B2) for seamless communication.
- Tech Skills: Confident with MS Office and general computer tools.
- Customer Passion: Positive attitude strong communication skills and a knack for helping people.
- Experience Advantage: Previous customer service experience and familiarity with CRM tools are a plus!
Whats in It for You
- A Launchpad in the Airline Industry: Represent a top Nordic 5star airline and enhance your customer service skills in the travel sector.
- Training: 2month paid training program mixing handson learning with personalized support held in English (MonFri: 8:0016:30).
- Career Growth: Fixedterm contract extensions postprobation with coaching and mentoring to help you reach your full potential.
- Perks & Benefits:
- Private medical care (Luxmed)
- Group insurance sports & leisure program
- Social events international environment and celebrations
- Hybrid work option after 36 months
Join Our Crew!
Be part of a friendly international team that celebrates achievements and invests in your growth. If youre ready to take off with us apply now to help travelers worldwide experience smooth journeys!
Employment Type
Full Time
