Junior Desktop Support
Junior Desktop Support
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Job Description
Our Impact:
Our global Technology teams provide support for our diverse business units. Our Warsaw office has over 1100 end users.
Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.
HOW YOU WILL FULFILL YOUR POTENTIAL:
Work with the global Client Response Service teams in OSD for hardware breakfix troubleshooting and provisioning work
Based in the Warsaw office
Manage relationships with your counterparts globally
Qualifications & Role
Language Skills: Fluent in English both oral and written
Proficiency in using Windows
Proficiency in Microsoft Office
Proficiency with provisioning and troubleshooting different desktop hardware including monitors and Cisco voice products
Exposure to basic network troubleshooting skills
Monitoring & managing a ticket queue
Receiving equipment from leavers
Proven experience of delivering excellent customer service
A confident and clear telephone manner
Comfortable dealing with people at all levels within an organization
Ability to prioritize your own time whilst working independently or as part of a team
Strong ability to remain focused under pressure
Good documentation skills
Ensure KPIs are met on a monthly basis
Experience managing the setup of multimedia events including video conferences and Zoom
Demonstrated client service focus and ability to build relationships across different levels functions and regions
Resultsoriented ability to balance multiple timesensitive projects while maintaining a longerterm strategic focus
Highly organized attention to detail and endtoend task ownership
Experience on a Service Desk or Helpdesk is preferred
Provide user support to users for all onsite technology assets
Develop processes to streamline and automate existing tasks reduce team workload and improve support to internal clients
Analyse and resolve cases escalated by end users and 1st level support teams
Providing technical support in complex environments and interacting with nontechnical and technical users
Expected to understand the technology systems and flows that underpin the business
Hardware product lifecycle management including asset inventory management RMA and hardware demise in line with the firms policy
Disaster Recovery testing and Recovery support
Employment Type
Full Time
