Lead Application Support Engineer
Lead Application Support Engineer
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Job Description
- Responsible for supporting and ensuring the stability of the applications.
- Change Incident and Problem management according to Visa guidelines.
- Participate and lead the team in change planning deployment and reviews.
- Perform proactive maintenance activities engage in automation activities and perform rootcause analysis and remediation.
- Write and maintain scripts to monitor system functionality and performance.
- Write scripts to automate multiple manual tasks.
- Monitor incident queues troubleshoot issues and lead conference calls with other groups tomitigate impacts.
- Apply code and operation break fixes and other proactive maintenance activities
- Evaluate the issues reported by Visa clients in order to provide ongoing solutions.
- Ensure full coverage of oncall calendar and participate in oncall rotation
- Facilitate and lead/attend meetings for Business and Information Technology initiatives.
- Lead Gen AI initiatives in automating all operational activities and actively contribute towards new ideas.
- Lead the team in daytoday activities including change planning troubleshoot production incidents and ensure endend service stability and availability.
- Lead and represent the team all major forums with internal and external stakeholders.
- Provide extended support if needed and work with offshore teams to facilitate around the clock support for applications and services.
- Mentor and guide junior team members
- Provide technical leadership for critical project initiatives implement improvement plans and ensure milestones are achieved on schedule.
- Facilitate collaboration between teams technical and nontechnical stakeholders.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 23 set days a week (determined by leadership/site) with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications :
Basic Qualification:
10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications
12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
Minimum 10 years of work experience with a Bachelors Degree or an Advanced Degree
Minimum 5 years of work experience in Production/Application Support
Minimum 3 years working experience in a leadership role
Expert level experience in delivering services through APIs.
Experience in supporting Java applications that run in Apache Tomcat JWS or similar containers.
Indepth experience working with analytics tools like Splunk and Grafana
Ability to work fluently on container technologies such as Docker and Kubernetes
Solid working experience in an application support function working in 24*7 environment driving high availability on active/active environments
Excellent analytical and problem solving skills with a strong automation mindset
Good ITIL knowledge in Change Requests Incidents Problem Managements and worked on any Ticketing systems such as ServiceNow Remedy or any equivalent.
Experience planning deploying and reviewing changes for critical applications.
Experience with Continuous Integration Continuous Deployment (CICD) systems such as Jenkins Ansible or equivalent
Experience with log analysis tools such as Splunk Grafana or equivalent
Experience troubleshooting and resolving incidents and conducting Root Cause Analysis.
Experience supporting distributed systems or microservices
Experience with web services such as SOAP REST or equivalent and web service testing tools such as SoapUI Postman or equivalent.
Unix operating system commands (to a high level)
HandsOn Experience with UNIX/Linux operating system and BASH scripting.
Experience with relational databases such as Oracle PostGreS or equivalent.
Excellent ability to communicate effectively with technical and nontechnical stakeholders
Knowledge of networking concepts and protocols such as DNS HTTP TCP/IP PKI SSL
TLS Digital Certificates Security Scanning or equivalent
Prior working experience with Card and transaction Domain Knowledge
Experience on Kubernetes and Docker Platform
Python Perl Scripting Knowledge
BigData Technologies like Hadoop Kafka HIV
Experience on leading technical teams
Plus Qualifications:
Prior working experience with Card and transaction Domain Knowledge
Experience on Kubernetes and Docker Platform
Python Perl Scripting Knowledge
BigData Technologies like Hadoop Kafka HIVE
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
