Division Head of Debt Collection Expat open
Division Head of Debt Collection Expat open
Posted on :
15-11-2024
Employer Active
1 Vacancy
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Job Description
About the job Head of Debt Collection (Open for Expat)
Position Title: Head of Debt Collection
Location: H Ni
General Description:
The role involves proactively leading debt collection activities for Retail SME and Corporate sectors at the largest private bank and financial group in Vietnam. The individual will drive daytoday operations optimize processes and lead the teams to achieve the highest industry standards.
Main Responsibilities:
- Operations: Oversee and develop daytoday debt collection operations including call centers field visits skiptracing legal recoveries enforcements and collateral sales.
- Team Building: Recruit build and develop highperforming teams fostering a culture of excellence and adhering to industry best practices.
- Strategy Development: Design and implement collection strategies based on customer behavior run championchallenger initiatives and provide feedback from the field to refine and improve strategies.
- Analytics: Collaborate with collection metrics to continuously assess and improve processes and performance.
- Efficiency Improvement: Drive the costofcollection/recovery ratio improvements and create motivation systems tailored to teams across different collection stages.
- Innovation Leadership: Lead the adoption and implementation of new technologies including Robotics ANI GenAI and social network profiling.
- Product Optimization: Manage and optimize collection products targeting distressed customers covering both Retail Banking (RB) and SME segments including unsecured and secured products such as cards mortgages and business loans.
- Content Development: Develop comprehensive collection procedures policies and necessary documents.
- UX/UI Improvement: Lead initiatives to enhance the customer experience during repayments and ensure ethical communication practices.
- Collection Stage Coverage: Manage endtoend collection processes from early to late stages.
- CrossDepartmental Partnerships: Serve as a key business partner for Retail/SME/Corporate business lines Risk Management Finance HR IT BI and Operations.
MustHave Qualifications:
- Bachelors degree (Masters preferred) in Business Statistics Economics or related field.
- Minimum of 5 years of management experience in debt collections or recoveries within banks or financial institutions.
- Proven experience managing teams of 500 FTEs.
- Strong people management leadership and mentoring skills.
- Experience with Collection and telecom software as well as PDS simgateways robotics generative AI/ANI.
- Strong business partnering skills with the ability to collaborate across departments.
- Excellent written verbal and presentation skills.
- Fluent in English; Vietnamese is a plus.
- High sense of responsibility and accountability.
Good to Have:
- Professional collection certifications.
- International experience is a plus.
Employment Type
Full Time
Key Skills
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