Medical Sales T eam Leader

This is a remote position.

JOB TITLE Medical Sales Team Leader

SALARY Start at 1500 USD (Base on experience)

COMMISSION Individual Performancebased

BENEFITS 100% remote work healthcare allowance mobile & internet

allowance unlimited sick & vacation days maternity/paternity

HIRING STATUS Contractor (Full Time)

PROBATION 2 months (60 days)

LOCATION/BASE Work from home (Turkey)

About Us:

Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of 6000 clinics/hospitals & 10000 doctors/dentists in 29 different countries. We are a fully remote company. The team is spread throughout LatinAmerica Europe Africa and Asia. With more than 50 team members the team forms a welllinked network across a variety of locations lifestyles and backgrounds.

About the role:

The Sales Team Leader will oversee the performance of the sales team ensuring the achievement of company sales goals and objectives. This role involves managing the daytoday operations of Sales Agents providing guidance training and support and fostering a productive and positive team environment. The ideal candidate will have a strong background in sales excellent leadership skills and a passion for helping patients receive the best possible care.

RESPONSIBILITIES:

Lead mentor and motivate the sales team to achieve and exceed sales targets and

Develop and implement sales strategies and processes to maximize lead conversion and booking rates.

Monitor and analyze sales performance metrics including revenue estimated gross booking value (EGBV) and cancellation/noshow rates.

Identify and implement improvement initiatives to enhance the sales process and customer experience.

Ensure the team provides excellent customer service responding swiftly and courteously to patient inquiries and complaints.

Oversee the coordination of appointment bookings between dental/medical providers and patients ensuring accuracy and timely followup.

Support Sales Agents in upgrading patients to highervalue treatments and promoting available discounts and promotions.

Ensure accurate capture and documentation of patient information in the Zoho CRM tool maintaining a 95% accuracy rate for tags notes and followup tasks.

Monitor daily sales funnel activities conversions and projections providing regular reports to senior management.

Collaborate with other departments including Sales Managers Marketing Content and Supply to ensure a cohesive approach to achieving company objectives.

Facilitate regular training and coaching sessions to keep the team updated on best practices and new product offerings.

Provide ongoing training on the Best Practice System (BPS) documentation and training materials.

Attend regular team meetings

Weekend availability according to shift schedule (5 days on 2 days off)

Early/late availability according to shift schedule

Communicate with team members via phone web conference and email

Preventing unsound or unethical business practices.

Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.

Support the achievement of the Medical Departures Inc. s sales and revenues objectives

Help build the world s largest global medical marketplace

Requirements

JOB REQUIREMENTS:

35 years proven experience as a Sales Team Leader or similar role in a remote sales environment.

Excellent communication and interpersonal skills with the ability to handle customer inquiries and complaints professionally.

Ability to work in a fastpaced environment with flexibility to work weekends and varied shifts as required.

Strong analytical skills and a resultsdriven approach.

Fluent in English (verbal and written) *need2have*

Ability to handle high volume of email phone chat social media traffic simultaneously (leads & prospects)

Experience meeting or beating sales targets

Proven experience being in the top tier of sales performance at your previous employers

Extensive technical experience with: MS Office (Outlook Word Excel Teams Chat) or Google Business suite (Gmail Calendar Meet Docs Drive) CRM (Zoho Zendesk Salesforce SugarCRM Freshworks) phones (Twilio RingCentral Dialpad CallTrackingMetrics T ollfreeforwarding) chat (LiveChat Olark

Familiarity & knowledge of dental or medical procedures *nice2have*

Excellent listening and writing skills

Travel savvy international travel experience *nice2have*

Ability to work responsibly and productively from a remote homeoffice environment with good time management.

Weekend availability according to shift schedule (5 days on 2 days off)

Early/late availability according to shift schedule

EQUIPMENT REQUIREMENT :

High speed internet & mobile connections

Reliable computer & mobile device with audio and video capabilities

About Medical Departures Inc.: