AU Virtual Receptionist ZR589JOB
AU Virtual Receptionist ZR589JOB
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle Incoming Phone Inquiries:Answer incoming calls in a timely professional and friendly manner. Provide information answer questions and direct calls to appropriate departments or personnel.
- Phoning New Referrals:Use the New Enquiry Script to make outbound calls to new referrals providing them with relevant information and scheduling appointments as needed.
- Cancellation Eliminator & Rescheduling:Manage incoming calls and emails related to cancellations or rescheduling requests. Strive to retain appointments when possible offering alternative times and solutions.
- Track and Manage Leads:Accurately track incoming leads and enter them into the Leads Sheet. Monitor followup actions and ensure that all leads are addressed promptly.
- Respond to Voice and SMS Messages:Address and respond to voice and SMS messages in a timely manner ensuring that all inquiries are handled efficiently and effectively.
- Manage Cliniq App Messages:Respond to messages received via the Cliniq app including email SMS or phone call. Ensure all messages are addressed in a professional and timely manner.
- Relay Communication to Clinicians:Serve as a communication link between clients and clinicians. Relay relevant information through Slack Voxer email or other communication tools as needed.
- General Reception Duties:Maintain a clean and organized reception area. Greet visitors clients and staff with professionalism and a positive attitude. Manage office supplies and perform other administrative tasks as required.
Requirements
Benefits
Employment Type
Full Time
