German Customer Advisor -Lisbon Portugal
German Customer Advisor -Lisbon Portugal
Posted on :
13-11-2024
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1 Vacancy
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Job Description
Tasks
- Ability to assist users with General Inquiries and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social forums eCommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests document relevant case information
Requirements
- Native or near native level of German
- Good level of English (it will be to work in an international company)
- Highschool Degree
- Microsoft Office Knowledge
- Dynamic and Proactive
- Good communication skills
- Experience with attending customers will be a plus
Employment Type
Full Time
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