Customer service representative
Customer service representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
The Customer Service Representative provides essential support within an office setting assisting customers with inquiries issues and requests related to the organization s products and services. The role involves maintaining a close and highly responsive relationship with customers performing various service and support duties that require a solid understanding of customer service principles and company procedures. Proficiency with customer service software and communication tools is required due to the nature of the work environment.
- Respond promptly to customer inquiries via phone email chat and inperson providing accurate information and solutions to meet their needs.
- Work independently with minimal supervision to resolve customer issues escalating complex problems to appropriate departments when necessary.
- Assist in processing orders forms applications and requests ensuring all customer data is entered accurately into the system.
- Collaborate with other departments to address and resolve customer concerns ensuring seamless communication and service delivery.
- Maintain a high level of product knowledge to provide customers with accurate information and recommendations.
- Record and document customer interactions transactions comments and complaints ensuring clear and concise records for future reference.
- Follow up with customers to ensure their issues have been resolved to their satisfaction maintaining strong customer relationships.
- Participate in training sessions to stay updated with company policies procedures and product updates enhancing service quality.
- Contribute to continuous improvement efforts by providing feedback on customer service processes tools and practices.
- Support the team in achieving customer service targets such as response times resolution rates and customer satisfaction scores.
- Provide input on enhancing service delivery and customer experience sharing insights from direct interactions with customers.
- Assist with other customer servicerelated tasks as needed including updating customer profiles handling refunds and supporting promotional activities.
- Engage in team meetings and collaborative efforts to improve service standards and share best practices.
- Ensure compliance with company policies industry regulations and data privacy standards in all customer interactions.
- Other duties as assigned.
We are an equalopportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin gender identity disability protected veteran status or any other characteristic protected by law. We will consider qualified applicants with criminal histories consistent with applicable law.
Employment Type
Full Time
