App CRM Developer

This is a remote position.

• PartTime 20 Hours per Week
  
• Reporting To: Head of Product Development
  
• Location: Remote/Flexible with occasional meetings
  

1. App Development
   
• Lead the development of a healthfocused app with features such as user profile management health tracking appointment scheduling and resource libraries.
  
• Design and implement a userfriendly interface (UI/UX) ensuring seamless navigation accessibility and high user engagement.
  
• Integrate secure login and data encryption to protect sensitive health data complying with industry regulations like HIPAA and GDPR.
  
• Collaborate with the team to define app functionalities integrating wellnessfocused tools notifications and user metrics.
  
2. CRM System Design and Integration
   
• Design and implement a CRM system that functions similarly to HubSpot to track customer support queries automate responses and manage user engagement.
  
• Create features that allow for efficient tracking of client interactions followups and feedback management.
  
• Develop a query management system to enable automated responses to frequently asked questions and streamline support processes.
  
• Ensure CRM integration with the app to provide a cohesive experience for tracking user queries and health metrics.
  
3. User Experience & Functionality
   
• Develop app and CRM features that prioritize usability with a focus on creating intuitive workflows for both clients and internal teams.
  
• Implement reporting and analytics tools to provide insights into user engagement health trends and customer support needs.
  
• Enable customization options for users to personalize their experience including health goal setting reminders and tailored recommendations.
  
4. System Maintenance and Optimization
   
• Ensure the app and CRM are responsive secure and optimized for performance across various devices and operating systems.
  
• Perform regular updates debugging and troubleshooting to improve system functionality and resolve issues.
  
• Monitor app performance and usage data making recommendations for enhancements to improve the client experience.
  
5. Collaboration and Documentation
   
• Work closely with crossfunctional teams including Marketing Customer Support and Product Development to ensure app and CRM alignment with business goals.
  
• Document all development processes integrations and system configurations to enable efficient maintenance and future updates.
  
• Provide training sessions or materials to internal teams on how to use the CRM and app features effectively.
  

Requirements

• Experience: Proven experience (3 years) in app development specifically in health or wellnessfocused applications is strongly preferred.
  
• CRM Expertise: Indepth knowledge of CRM systems (HubSpot Salesforce Zoho etc.) and experience building or customizing CRM functionalities to manage customer queries and track client engagement.
  
• Technical Skills: Proficiency in programming languages (e.g. Java Swift Python JavaScript) for app development and CRM integration.
  
• UI/UX Design: Demonstrated experience in creating intuitive and visually appealing interfaces that prioritize user experience and accessibility.
  
• Security and Compliance: Familiarity with data security standards (e.g. HIPAA GDPR) and experience implementing secure systems for handling healthrelated information.
  
• Project Management: Strong organizational skills and the ability to manage multiple aspects of app and CRM development within a parttime commitment.
  
• Communication: Excellent communication skills able to collaborate effectively with internal teams and provide clear documentation and training.
  

• UserCentric: Dedicated to creating solutions that prioritize and enhance the enduser experience.
  
• ProblemSolver: Able to diagnose issues quickly and implement effective solutions to improve app functionality and client satisfaction.
  
• Adaptable: Willing to stay current with emerging technologies and adapt to the evolving needs of Levitas Group and its users.
  
• Collaborative: Works well within a team able to balance input from various departments while staying focused on project objectives.
  
• Innovative: Eager to bring creative ideas for enhancing both the app and CRM always looking to elevate the client experience.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job