Leadership and Strategy:
Lead the HR department in Egypt ensuring alignment with business goals and fostering a highperformance culture.
Collaborate with senior leadership to define and implement recruitment and organizational development strategies focusing on efficiency and maintaining strong organizational dynamics.
Work closely with the board of directors on implementing new HR policies that will contribute to overall company growth.
Talent Acquisition and Recruitment:
Develop a comprehensive recruitment strategy to hire sales agents and other key roles as we expand.
Manage all recruitment efforts for seniorlevel positions including overseeing sourcing interviewing and onboarding processes.
Compensation and Benefits:
Design and oversee competitive compensation packages including commission structures for sales agents and incentive programs.
Create pay structures that motivate performance while maintaining market competitiveness.
Employee Relations and Development:
Foster a positive work environment through effective employee engagement initiatives conflict resolution and professional development programs.
Implement training programs to support sales skills and leadership development across the team.
Compliance and Legal:
Ensure all HR policies comply with Egyptian labor laws and internal company standards.
Manage employee contracts ensuring they align with legal requirements and company policies.
HR Systems and Processes: Implement and manage HR technology solutions to streamline payroll onboarding and employee data management.
Develop key HR metrics to track talent management retention and performance.
Requirements
Experience:
10 years of HR management experience with a minimum of 5 years in a salescentric call center or customerfocused environment.
Demonstrated experience in scaling teams and building organizational structures.
Expertise in recruitment compensation and employee relations.
Education and Certifications:
Bachelor s degree in Human Resources Business Administration or related fields.
HR certification (SHRM HRCI or CIPD) is required.
An MBA or equivalent advanced degree is a plus.
Skills:
Deep understanding of compensation employee relations and Egyptian labor laws.
Demonstrated leadership and strategic thinking with a track record of aligning HR practices with business goals.
Strong experience in developing compensation packages and employee development plans.
Excellent communication and interpersonal skills for managing a diverse team.
Experience: 10+ years of HR management experience, with a minimum of 5 years in a sales-centric, call center, or customer-focused environment. Demonstrated experience in scaling teams and building organizational structures. Expertise in recruitment, compensation, and employee relations. Education and Certifications: Bachelor s degree in Human Resources, Business Administration, or related fields. HR certification (SHRM, HRCI, or CIPD) is required. An MBA or equivalent advanced degree is a plus. Skills: Deep understanding of compensation, employee relations, and Egyptian labor laws. Demonstrated leadership and strategic thinking, with a track record of aligning HR practices with business goals. Strong experience in developing compensation packages and employee development plans. Excellent communication and interpersonal skills for managing a diverse team.
Education
Bachelor